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Sign inCustomer Service Centre Advisor
- 29 April 2024
- Home Group Limited - Newcastle upon Tyne (Strawberry Lane), NE1 4BX
- £23,464 per year
- Customer Service Advisor One Strawberry Lane (the best view of St James’ Park) Start date 10 th June 2024 Newcastle upon Tyne City Centre – Hybrid - two days in the office and the remaining time from home (First four weeks will be full time office-based Monday to Friday 9:00 to 17:00) Full Time – 37.5 hours per week Flexible shift rotation Full Time: Monday to Friday currently between 8:00 am till 6:00 pm on a shift rotation. Starting salary £23,464 pa pro rata, plus Brilliant Benefits including Health Cash Plan! Home, a place where you belong. How about working for officially the 4 th Best Workplace in the UK, according to the Great Place to Work 2024 national survey results? Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle. Do you genuinely care, and get a buzz from helping people? Fancy going home each day knowing that you have helped change our customers lives for the better? Home Group is a social enterprise that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers? If so, we are looking for new brilliant colleagues to join our European award-winning team. (I Know, that’s impressive!!) This isn’t “ just ” any old customer service role, we’re looking for “customer service heroes” to support our customers. Be yourself at Home Home Group is proud to hold the National Equality Standard. Everyone is free to be who they want to be. We are committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability). We recognise and celebrate our differences, together we make Home Group a great place to work ! About you You’re a positive, confident & enthusiastic communicator with the ability to handle objections. You’re resilient when faced with a challenge or when things don’t go to plan. Can you remain calm dealing with some distressing calls from customers who are relying on your help? You follow process when it’s important but can also think on your feet. We want a win-win for both our customer and the business. You care about our customers and give every customer the brilliant experience they deserve. You have strong customer service skills and excellent verbal and written language abilities. As well as calls our customers use email, Live Chat and social media to contact us. Have you experience using these tools? You’re comfortable leading the conversation and finding the right outcome for our customers. We’re offering 25 days holiday rising by 1 day each year up to 30 days. You can also purchase up to 5 additional days. All the “tech” you need to enable you to work effectively from either home or the office. Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies and lots more. Competitive pension scheme with employer contributions Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers. Shopping discounts & access to the Blue Light Card discount scheme Technology Purchase Scheme (That new TV or smartphone is a few clicks away!) Cycle to work and car scheme (bike storage, drying rooms and showers are available at our office) Discounted Gym Membership Time off for volunteering A wide range of engagement activities in the workplace led by our colleague engagement team. Working hours Full Time: Currently Monday to Friday between 8:00 am till 6:00 pm on a shift rotation. We staff bank holidays with volunteers, so if you’d like to be off, you probably can. This leaves plenty time to attend our summer and Christmas parties, summer kids activities or discounted panto. We’d love you to get involved. Want to know more Email our Service Centre management team at sean.armstrong@homegroup.org.uk with any questions you may have. We will get back to you asap. You can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing! Interviews w/c 6 th May 2024 with a start date of 10 th June 2024. You must be available for our four-week training programme from that date.
- Permanent
- Full time
Customer Service Advisor One Strawberry Lane (the best view of St James’ Park) Start date 10 th June 2024 Newcastle upon Tyne City Centre – Hybrid - two days in the office and the remaining time from home (First four weeks will be full time office-based Monday...
Customer Service Advisor
- 01 May 2024
- Sunbelt Rentals UK - Inverness, Scotland, IV1 1SG
- Permanent
- Full time
About The Role CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in...
Assistant Customer Service Supervisor
- 02 May 2024
- Hertfordshire County Council - Hitchin, Hertfordshire
- £23,500 to £25,979 per year, pro rata
- On-site only
- Permanent
- Part time
Job Title: Assistant Customer Service Supervisor Salary: £23,500.08 - £25,979.04 per annum (pro rata) Hours: 18.5 hours Location: Hitchin Contract Type: Permanent Directorate: Resources Do you want to make a difference in the community and help people to ...
Customer Service Specialist - Apprenticeship
- 15 April 2024
- ESP Utilities Group Ltd - Leatherhead, KT22 7BA
- Competitive
- Apprenticeship
- Full time
Job Advert Customer Service Specialist - Apprenticeship ESPUG’s drive to achieve Operational Excellence is dependent on three key areas: 1) The continued relationships that we have with our customers during the build out of networks under the asset adoption ...
Customer Service Executive
- 12 April 2024
- Arnold Clark Automobiles ltd - Perth, Perth & Kinross
- £24,000 per year
- £24,000 plus benefits
- On-site only
- Permanent
- Full time
Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience in our Mercedes branch in Perth and help customers get excited about our ...
Customer Services Assistant
- 01 May 2024
- Avon Fire & Rescue Service - Lansdown, Bath
- £24,294 to £25,979 per year
- On-site only
- Temporary
- Full time
Summary of role To provide customer services and administrative support at the South West Command Development Centre (SWCDC), part of the Learning & Development Unit, to ensure it operates efficiently and effectively in meeting customer requirements. Some of ...
Customer Service Executive
- 02 May 2024
- Arnold Clark Automobiles ltd - Perth, Perth & Kinross
- £24,500 per year
- £24,500 plus benefits
- On-site only
- Permanent
- Full time
Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience in our Mercedes branch in Perth and help customers get excited about our ...
Customer Service Representative (Hybrid)
- 03 April 2024
- Capita plc - CV6 5NX
- £20,000 to £21,000 per year
- Contract
- Full time
We're currently looking to recruit Customer Service Representative to join our team based on an initial 4 month fixed term contract. We're currently looking to recruit Customer Service Representative to join our team based on an initial 4 month fixed term ...
Customer Service Assistant (GPR)
- 19 April 2024
- Northern Trains Limited - Huyton, Liverpool
- £21,910 to £25,761 per year
- £21,910 rising to £25,761 per annum after 6 months
- On-site only
- Permanent
- Full time
Is providing excellent Customer Service ‘Your Thing’? We are looking for a Customer Service Assistant to support our customers as they travel through our stations. Connecting millions of people and communities across the North is our mission. With 2,500 trains...
Customer Service Consultant
- 15 April 2024
- Skipton Building Society - Skipton, BD23 1DN
- £22,464 per year
- Competitive
- Permanent
- Full time
Hours: In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in the branch. This will be on an 18 month Fixed Term Contract Salary: £22,464 Per Annum Closing Date: Mon, 29 Apr 2024 We...