7 Customer support jobs in Caversham

Are you passionate about creating a seamless, customer-centric billing experience? Thames Water is looking for a Billing Journey Manager on a 13 - 18 month Fixed Term/Secondment to help shape and optimise our entire customer billing experience. What you’ll be ...

Senior Business Analyst

15 January 2026
Thames Water - Reading, Home Counties, RG1 8DB
£55,000 to £65,000 per year
Permanent
Full time

Digital transformation for us is about more than technology. It’s about using data, platforms, and modern ways of working to strengthen organisational capability, unlock innovation, and deliver meaningful outcomes for our customers, communities, and the ...

Revenue & Settlement Manager

21 January 2026
Thames Water - Reading, Home Counties, RG1 8DB
£72,000 to £90,000 per year
Permanent
Full time

Thames Water is looking for a dynamic Revenue and Settlement Manager to lead a high‑performing team at the heart of our commercial operations. In this pivotal role, you’ll oversee the accurate forecasting, reporting and assurance of our Non‑Household (NHH) ...

Journey Manager

16 January 2026
Thames Water - Reading, Home Counties, RG1 8DB
£55,000 per year
Permanent
Full time

Are you ready to shape the future of customer experience? Thames Water is looking for a Metering Journey Manager on a 13 - 18 month Fixed Term/Secondment, a key role where you’ll lead the optimisation of our end-to-end metering journey. This is your chance to ...

Reporting Manager

13 January 2026
Thames Water - Reading, Home Counties, RG1 8DB
£75,000 per year
Permanent
Full time

This position will monitor and report on some of our largest and most significant investments. Projects which will bring big benefits to our customers and the environment. You will need to combine reporting rigour with strong communication skills. We have ...

Senior Business Analyst

24 January 2026
Thames Water - Reading, Home Counties, RG1 8DB
£60,000 to £70,000 per year
Permanent
Full time

As a Senior Business Analyst, you will play a critical role in supporting Thames Water’s ambition to deliver a new world of water. You will work at the heart of our digital transformation, leveraging data, technology, and robust business analysis practices to ...

CX Content Lead

24 January 2026
Thames Water - Reading, Home Counties, RG1 8DB
£62,650 to £70,000 per year
Permanent
Full time

Shape the Future of Digital Customer Experience at Thames Water Are you a digital content leader who thrives in Agile environments, loves technology, and is passionate about making a measurable impact? We’re looking for a CX Content Lead to drive the evolution...