Family Service Manager
| Posting date: | 22 June 2026 |
|---|---|
| Salary: | £38,000 per year |
| Hours: | Full time |
| Closing date: | 30 June 2026 |
| Location: | L9 7LH |
| Remote working: | On-site only |
| Company: | Social Interest Group |
| Job type: | Permanent |
| Job reference: | 302479JCP |
Summary
Job Title: Safe Ground Families Manager
Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site.
Salary: £38,000
Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers.
About the Role
Are you ready to do things differently, and make it count?
Safe Ground isn’t a typical organisation, and this isn’t a typical management role. We work inside prisons, using creative, therapeutic approaches to strengthen relationships between men and their families. Our work is rooted in connection, reflection, and real change, often in environments that aren’t designed for either.
This role will suit someone who:
Is comfortable rolling their sleeves up and leading from the front
Can hold both the operational detail and the bigger picture
Is energised by creative, relational work, even when the environment is challenging
Believes that people can change, and that families matter
At Safe Ground, we create space for people in custody, their families and staff to think, reflect, and do things differently. If that resonates with you, we’d love to hear from you.
Key Responsibilities Include:
Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation.
Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance.
Manage day-to-day operational delivery of programmes, the service, and visitors centre.
Ensure core responsibilities and contractual requirements are fulfilled.
Striving to ensure excellence and quality in our service delivery.
Ensuring core responsibilities and contractual requirements are met; Striving for excellence and consistently high standards in service delivery.
Managing Programme Coordinators, Facilitators, Family Counsellors and a Deputy Service Manager, empowering the team to support operational booking for all social visits and deliver nationally recognised programmes.
Leading the delivery of nationally recognised programmes including Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings.
Working with Safe Ground means working differently. It’s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Want to find out more? Follow this link! You can also email the Head of Safe Ground directly on emma.hulme@socialinterestgroup.org.uk to find out more!
Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance.
About You
This role will suit you if you believe change happens through relationships, not control. You lead with warmth and clarity, and you’re able to hold care and accountability at the same time. You’re comfortable working in a prison environment and engaging with people from a wide range of backgrounds and life experiences. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment.
Previous experience experience of leading a team or service in a similar setting
Be confident facilitating groups and/or delivering training (ideally within a creative or therapeutic context)
Build great relationships quickly, creating trust with both staff and participants
Support, motivate and develop staff through clear, consistent line management
Balance people focused leadership with delivering against KPIs and service requirements
Promote the service externally and build positive relationships with partner organisations
Work flexibly to meet the needs of the service, including occasional on-call responsibilities
IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site.
Salary: £38,000
Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers.
About the Role
Are you ready to do things differently, and make it count?
Safe Ground isn’t a typical organisation, and this isn’t a typical management role. We work inside prisons, using creative, therapeutic approaches to strengthen relationships between men and their families. Our work is rooted in connection, reflection, and real change, often in environments that aren’t designed for either.
This role will suit someone who:
Is comfortable rolling their sleeves up and leading from the front
Can hold both the operational detail and the bigger picture
Is energised by creative, relational work, even when the environment is challenging
Believes that people can change, and that families matter
At Safe Ground, we create space for people in custody, their families and staff to think, reflect, and do things differently. If that resonates with you, we’d love to hear from you.
Key Responsibilities Include:
Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation.
Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance.
Manage day-to-day operational delivery of programmes, the service, and visitors centre.
Ensure core responsibilities and contractual requirements are fulfilled.
Striving to ensure excellence and quality in our service delivery.
Ensuring core responsibilities and contractual requirements are met; Striving for excellence and consistently high standards in service delivery.
Managing Programme Coordinators, Facilitators, Family Counsellors and a Deputy Service Manager, empowering the team to support operational booking for all social visits and deliver nationally recognised programmes.
Leading the delivery of nationally recognised programmes including Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings.
Working with Safe Ground means working differently. It’s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Want to find out more? Follow this link! You can also email the Head of Safe Ground directly on emma.hulme@socialinterestgroup.org.uk to find out more!
Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance.
About You
This role will suit you if you believe change happens through relationships, not control. You lead with warmth and clarity, and you’re able to hold care and accountability at the same time. You’re comfortable working in a prison environment and engaging with people from a wide range of backgrounds and life experiences. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment.
Previous experience experience of leading a team or service in a similar setting
Be confident facilitating groups and/or delivering training (ideally within a creative or therapeutic context)
Build great relationships quickly, creating trust with both staff and participants
Support, motivate and develop staff through clear, consistent line management
Balance people focused leadership with delivering against KPIs and service requirements
Promote the service externally and build positive relationships with partner organisations
Work flexibly to meet the needs of the service, including occasional on-call responsibilities
IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.