IT Technician Apprentice (Ark Schools, Cluster 2)
| Posting date: | 17 June 2026 |
|---|---|
| Salary: | £16,000 per year |
| Hours: | Full time |
| Closing date: | 17 July 2026 |
| Location: | W9 2JY |
| Remote working: | On-site only |
| Company: | BPP |
| Job type: | Apprenticeship |
| Job reference: |
Summary
Short Description:
Firebrand Training have an exciting new opportunity for an IT Technician Apprentice with Ark Schools, an education charity that provides IT support to Schools based in multiple locations in West London. Primarily based at Ark Atwood Amberley Road, W9 2JY
Full Description:
About the Company:
Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.
Full Description:
This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.
Duties and Responsibilities:
• Assess incoming incidents and prioritise work according to timescales and processes.
• Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes.
• Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements / Job Description issues require escalation.
• Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices.
• Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.
Future Prospects:
Potential for a permanent role on completion of apprenticeship.
Training Provided:
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
- CompTIA A+
- CompTIA Cloud Essentials+
- BCS Level 3 Award in IT Service Management & Business Processes
Skills Required:
• Communications skills
• Attention to detail
• Customer care skills
Personal Qualities:
• Hardworking
• Good team player
• Wants to develop a career in IT Support.
Qualifications Required:
• GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
Firebrand Training have an exciting new opportunity for an IT Technician Apprentice with Ark Schools, an education charity that provides IT support to Schools based in multiple locations in West London. Primarily based at Ark Atwood Amberley Road, W9 2JY
Full Description:
About the Company:
Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.
Full Description:
This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.
Duties and Responsibilities:
• Assess incoming incidents and prioritise work according to timescales and processes.
• Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes.
• Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements / Job Description issues require escalation.
• Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices.
• Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.
Future Prospects:
Potential for a permanent role on completion of apprenticeship.
Training Provided:
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
- CompTIA A+
- CompTIA Cloud Essentials+
- BCS Level 3 Award in IT Service Management & Business Processes
Skills Required:
• Communications skills
• Attention to detail
• Customer care skills
Personal Qualities:
• Hardworking
• Good team player
• Wants to develop a career in IT Support.
Qualifications Required:
• GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)