18782 - Senior User Researcher (Research Operations Specialist)
| Posting date: | 17 June 2026 |
|---|---|
| Salary: | £58,511 to £70,725 per year |
| Additional salary information: | The national salary range is £58,511 - £65,329, London salary range is £63,343 - £70,725 Your salary will be dependent on your base location National: £58,511 - £65,329 London: £63,343 - £70,725 (which may include an allowance up to £332) |
| Hours: | Full time |
| Closing date: | 28 June 2026 |
| Location: | UK |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 18782 |
Summary
enior User Researcher (Research Operations Specialist)
Location: National*
Closing Date: 28th June
Interviews: W/C 13th July
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary**:
National: £58,511 - £65,329
London: £63,343 - £70,725 (which may include an allowance up to £332)
Working pattern: Full-time, Part-time, Flexible working
Contract Type: Permanent
Number of vacancies: 1
Vacancy number: 18782
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.
The Role
Please note this role requires you to pass Security Check clearance. Please click on the link for details.
We’re recruiting for a Senior User Researcher (Research Operations Specialist), here at Justice Digital, Data and Science to be part of our warm and collaborative User Research team.
This role aligns against Senior User Researcher from the Government Digital and Data Framework
User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use our services. Their findings allow teams to design and build better services more quickly and at lower cost and risk, and to continuously improve services based on data and evidence.
As our services continue to grow in scale and complexity, Research Operations plays a critical role in enabling user researchers to deliver high quality insights safely, consistently and efficiently. By improving the systems, processes, tools and operational support around research, Research Operations helps increase the pace at which teams can learn about users and make informed decisions.
About the role
As a Research Operations Specialist, you will develop and continuously improve the operational support that enables our community of over 80 user researchers to work effectively in a large, agile and multidisciplinary organisation.
You will help ensure researchers have the recruitment services, participant management processes, tools, templates, operational guidance and knowledge management support they need to generate high quality insights quickly, consistently and safely. You will also play a key role in maintaining the professional, ethical and legal standards expected of research at MoJ, while improving the efficiency, scalability and effectiveness of research operations across the organisation.
Location: National*
Closing Date: 28th June
Interviews: W/C 13th July
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary**:
National: £58,511 - £65,329
London: £63,343 - £70,725 (which may include an allowance up to £332)
Working pattern: Full-time, Part-time, Flexible working
Contract Type: Permanent
Number of vacancies: 1
Vacancy number: 18782
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.
The Role
Please note this role requires you to pass Security Check clearance. Please click on the link for details.
We’re recruiting for a Senior User Researcher (Research Operations Specialist), here at Justice Digital, Data and Science to be part of our warm and collaborative User Research team.
This role aligns against Senior User Researcher from the Government Digital and Data Framework
User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use our services. Their findings allow teams to design and build better services more quickly and at lower cost and risk, and to continuously improve services based on data and evidence.
As our services continue to grow in scale and complexity, Research Operations plays a critical role in enabling user researchers to deliver high quality insights safely, consistently and efficiently. By improving the systems, processes, tools and operational support around research, Research Operations helps increase the pace at which teams can learn about users and make informed decisions.
About the role
As a Research Operations Specialist, you will develop and continuously improve the operational support that enables our community of over 80 user researchers to work effectively in a large, agile and multidisciplinary organisation.
You will help ensure researchers have the recruitment services, participant management processes, tools, templates, operational guidance and knowledge management support they need to generate high quality insights quickly, consistently and safely. You will also play a key role in maintaining the professional, ethical and legal standards expected of research at MoJ, while improving the efficiency, scalability and effectiveness of research operations across the organisation.