Customer Service Advisor
| Posting date: | 16 June 2026 |
|---|---|
| Salary: | £25,860.11 to £26,946.11 per year |
| Hours: | Part time |
| Closing date: | 30 June 2026 |
| Location: | CF48 1HA |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Merthyr Valleys Homes |
| Job type: | Temporary |
| Job reference: |
Summary
Customer Service Advisor
Location: Merthyr Tydfil
Salary: £25,860.11 to £26,946.11 (Appointment at the bottom of the band)
Contract Type: Fixed term for 12 months Maternity Cover
Hours of work: 27 hours – 4 Day Week
________________________________________
Join us as a Customer Service Advisor, where you’ll be the first point of contact for our tenants and communities, providing support, solutions and a great service every day. From handling calls in our busy contact centre to resolving queries face-to-face, no two days are the same, and you’ll play a key role in delivering services that really make a difference
If so, we would love you to come and join our amazing mutual!
Are you our ideal candidate?
Our ideal candidate is passionate about delivering excellent customer service and working in partnership with tenants. You’ll be a great communicator who can clearly explain information and tailor your approach to meet individual needs.
You’ll bring strong problem-solving skills and the ability to resolve queries at the first point of contact, whether by phone, email or in person. You’ll be proactive, organised and comfortable handling a variety of enquiries, including more complex situations, while remaining calm and professional.
Experience in a customer-focused role is essential, along with the ability to use IT systems effectively. You’ll also be a strong team player who contributes to continuous service improvement and shares our commitment to delivering high-quality services
Is this for you?
• Enjoy working in a fast-paced, customer-focused environment
• Have experience handling calls and resolving customer queries
• Are confident using systems and managing multiple tasks
• Can build strong relationships and work collaboratively with colleagues and partners
• Are motivated to deliver a high-quality service and improve customer outcomes
How to apply:
To apply for this role, head over to our website to complete a short application and upload a CV.
Please be advised that you will need the relevant RTW in the UK documents for this role.
Closing date for applications is 30th June 2026 at 14:00.
Merthyr Valleys Homes reserves the right to close this vacancy early if a high number of sufficient applications are received prior to the closing date.
Location: Merthyr Tydfil
Salary: £25,860.11 to £26,946.11 (Appointment at the bottom of the band)
Contract Type: Fixed term for 12 months Maternity Cover
Hours of work: 27 hours – 4 Day Week
________________________________________
Join us as a Customer Service Advisor, where you’ll be the first point of contact for our tenants and communities, providing support, solutions and a great service every day. From handling calls in our busy contact centre to resolving queries face-to-face, no two days are the same, and you’ll play a key role in delivering services that really make a difference
If so, we would love you to come and join our amazing mutual!
Are you our ideal candidate?
Our ideal candidate is passionate about delivering excellent customer service and working in partnership with tenants. You’ll be a great communicator who can clearly explain information and tailor your approach to meet individual needs.
You’ll bring strong problem-solving skills and the ability to resolve queries at the first point of contact, whether by phone, email or in person. You’ll be proactive, organised and comfortable handling a variety of enquiries, including more complex situations, while remaining calm and professional.
Experience in a customer-focused role is essential, along with the ability to use IT systems effectively. You’ll also be a strong team player who contributes to continuous service improvement and shares our commitment to delivering high-quality services
Is this for you?
• Enjoy working in a fast-paced, customer-focused environment
• Have experience handling calls and resolving customer queries
• Are confident using systems and managing multiple tasks
• Can build strong relationships and work collaboratively with colleagues and partners
• Are motivated to deliver a high-quality service and improve customer outcomes
How to apply:
To apply for this role, head over to our website to complete a short application and upload a CV.
Please be advised that you will need the relevant RTW in the UK documents for this role.
Closing date for applications is 30th June 2026 at 14:00.
Merthyr Valleys Homes reserves the right to close this vacancy early if a high number of sufficient applications are received prior to the closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.