Certificate Co-ordinator
| Posting date: | 16 June 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 July 2026 |
| Location: | Solihull, West Midlands |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 154961 |
Summary
Certificate Co-ordinator
Contract: Key Account Network
Location: Birmingham, B37 7YN
Hours of work: 40
Contract Type: Fixed Term Contract - 6 months
We are seeking a Certificate Co-ordinator to support operational delivery across contract, reporting to the Compliance & Certification Team Leader and/or Service Delivery Manager.
The role focuses on providing and reviewing supporting documentation to ensure technical accuracy and consistent quality control across all delivery streams, including Reactive, PPM and Remedial works.
Job Description
We are looking for an organised and detail-focused individual who can act as a key link between compliance teams and field service delivery, maintaining robust records, monitoring compliance, and producing clear management information to support performance measurement and service improvement.
Key Responsibilities
Monitor compliance documentation, recording compliance levels and identifying gaps.
Review supporting documentation to ensure technical accuracy and quality control across all delivery streams.
Identify essential remedial actions required to retain compliant status across equipment, activities and the estate.
Track and assign remedial activities, ensuring progress is monitored and recorded.
Ensure all work order tasks have relevant paperwork uploaded within agreed SLAs.
Liaise between compliance analysts/teams and field engineering service delivery teams.
Maintain comprehensive records of all activities and communications for each request.
Produce periodic and ad-hoc reports, including management information for performance and service improvement.
Professional and Personal Competencies/Qualifications
Familiarity with IT systems (specific training will be provided); experience with CAFM systems is advantageous.
Working knowledge of Microsoft Office applications, including Outlook, Excel and Word.
Ability to work effectively as part of a team or independently, using initiative and attention to detail.
Background in Facilities Management is preferable but not essential.
Excellent time-keeping and a proactive, professional approach to work.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Key Account Network
Location: Birmingham, B37 7YN
Hours of work: 40
Contract Type: Fixed Term Contract - 6 months
We are seeking a Certificate Co-ordinator to support operational delivery across contract, reporting to the Compliance & Certification Team Leader and/or Service Delivery Manager.
The role focuses on providing and reviewing supporting documentation to ensure technical accuracy and consistent quality control across all delivery streams, including Reactive, PPM and Remedial works.
Job Description
We are looking for an organised and detail-focused individual who can act as a key link between compliance teams and field service delivery, maintaining robust records, monitoring compliance, and producing clear management information to support performance measurement and service improvement.
Key Responsibilities
Monitor compliance documentation, recording compliance levels and identifying gaps.
Review supporting documentation to ensure technical accuracy and quality control across all delivery streams.
Identify essential remedial actions required to retain compliant status across equipment, activities and the estate.
Track and assign remedial activities, ensuring progress is monitored and recorded.
Ensure all work order tasks have relevant paperwork uploaded within agreed SLAs.
Liaise between compliance analysts/teams and field engineering service delivery teams.
Maintain comprehensive records of all activities and communications for each request.
Produce periodic and ad-hoc reports, including management information for performance and service improvement.
Professional and Personal Competencies/Qualifications
Familiarity with IT systems (specific training will be provided); experience with CAFM systems is advantageous.
Working knowledge of Microsoft Office applications, including Outlook, Excel and Word.
Ability to work effectively as part of a team or independently, using initiative and attention to detail.
Background in Facilities Management is preferable but not essential.
Excellent time-keeping and a proactive, professional approach to work.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.