Fan Experience Manager
| Posting date: | 16 June 2026 |
|---|---|
| Salary: | £28,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 23 June 2026 |
| Location: | B71 4LF |
| Remote working: | On-site only |
| Company: | West Bromwich Albion Football Club |
| Job type: | Permanent |
| Job reference: |
Summary
Here at West Bromwich Albion Football Club we have an exciting new opportunity to join our experience team as Fan Experience Manager.
The Fan Experience Manager is responsible for the planning and delivery of engaging, high-quality matchday and event experiences that enhance fan satisfaction, support engagement and encourage repeat attendance.
This role focuses on experience design and execution, ensuring key fan touchpoints - particularly on matchdays for both the men and women’s first teams - are well planned and consistently delivered. The role works collaboratively across departments to influence the wider fan journey and support the delivery of core experiential elements.
Why should you work for us?
Enhanced Annual Leave, which increases through years of service.
Enhanced Sick Pay linked with service.
Life assurance
Health Cash Plan
Season tickets.
Discount in the Club Store on selected dates.
Free refreshments at all Club premises.
Free Parking at all Club premises.
Employee Assistance Program.
Mental Health & Wellbeing Support.
Equality and Diversity
West Bromwich Albion FC is an equal opportunities employer and is committed to provide equality and fairness for all employees and opposes all forms of unlawful and unfair discrimination and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Safer Recruitment
West Bromwich Albion is committed to safeguarding and promoting the welfare of children, young people and adults at risk, therefore expects all staff and volunteers to share this commitment.
WBA’s Safeguarding, Equality and Whistleblowing policies can be accessed here https://www.wba.co.uk/club/about-us/club-policies
It is unlawful for the Club to employ anyone who is involved with regulated activity who is barred from doing so and we will carry out rigorous pre-employment checks and screening.
An Enhanced DBS, References, Qualifications, Proof of Identity and Right Work in the UK checks will be required and carried out prior to commencement for this post.
The Fan Experience Manager is responsible for the planning and delivery of engaging, high-quality matchday and event experiences that enhance fan satisfaction, support engagement and encourage repeat attendance.
This role focuses on experience design and execution, ensuring key fan touchpoints - particularly on matchdays for both the men and women’s first teams - are well planned and consistently delivered. The role works collaboratively across departments to influence the wider fan journey and support the delivery of core experiential elements.
Why should you work for us?
Enhanced Annual Leave, which increases through years of service.
Enhanced Sick Pay linked with service.
Life assurance
Health Cash Plan
Season tickets.
Discount in the Club Store on selected dates.
Free refreshments at all Club premises.
Free Parking at all Club premises.
Employee Assistance Program.
Mental Health & Wellbeing Support.
Equality and Diversity
West Bromwich Albion FC is an equal opportunities employer and is committed to provide equality and fairness for all employees and opposes all forms of unlawful and unfair discrimination and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Safer Recruitment
West Bromwich Albion is committed to safeguarding and promoting the welfare of children, young people and adults at risk, therefore expects all staff and volunteers to share this commitment.
WBA’s Safeguarding, Equality and Whistleblowing policies can be accessed here https://www.wba.co.uk/club/about-us/club-policies
It is unlawful for the Club to employ anyone who is involved with regulated activity who is barred from doing so and we will carry out rigorous pre-employment checks and screening.
An Enhanced DBS, References, Qualifications, Proof of Identity and Right Work in the UK checks will be required and carried out prior to commencement for this post.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.