Placement & Brokerage Officer
| Posting date: | 15 June 2026 |
|---|---|
| Salary: | £12.81 per hour |
| Hours: | Full time |
| Closing date: | 15 July 2026 |
| Location: | Birkenhead, Merseyside |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Wax Recruitment Ltd |
| Job type: | Contract |
| Job reference: |
Summary
Job title: Placement & Brokerage Officer
Job Category: Admin & Clerical
Location: 2 Alice Square, Birkenhead, Merseyside, CH412YA, Wirral MBC
Hours Per Week :36.00
Pay : £12.81 per hour
2 days remote, 3 days in the office
About the Role:
As a Placement & Brokerage Officer, you¿ll play a vital part in our Care Arrangement Team, coordinating timely and effective care packages for adults with assessed needs. You will be instrumental in supporting safe hospital discharges, brokering care that enables people to return home with the right support, and working closely with care providers to match individuals to services that meet their needs.
Main Duties And Responsibilities
Behavioural
• Enjoy, achieve, create impact, and thrive in the role and organisation.
• Live our values in the role and organisation.
Adult Social Care � Specific Responsibilities
• Arrange and record care packages accurately using the designated case management system, ensuring compliance with organisational standards.
• Manage daily demand for care and support collaboratively within the team, prioritising urgent cases (e.g. Hospital discharges) and maintaining workflow efficiency.
• Monitor and report on market capacity and trends, keeping the Team Leader informed of any issues affecting provider availability or service delivery.
• Undertake quality assurance checks on brokerage referrals to identify and resolve errors, inconsistencies, or incorrect authorisation levels.
• Provide advice and guidance to health and social care professionals on care arrangement processes and market options.
• Ensure adherence to agreed Wirral rates when negotiating with providers, escalating any exceptions promptly for approval.
• Support the coordination of out-of-area placements, ensuring continuity of care and compliance with relevant policies.
Communication, Engagement and Training
• Build and maintain strong relationships across multi-agency, voluntary, and community networks to support improved service outcomes.
• Collaborate with internal and external partners to broker services in line with partnership and service level agreements.
• Foster close working relationships with partner organisations to promote cross-service understanding and optimise resource use.
• Work jointly with health and social care colleagues to ensure efficient and timely service procurement.
• Liaise and negotiate with providers, social workers, and health professionals to secure appropriate care packages and facilitate prompt hospital discharge.
• Arrange and hold discussions with service users to plan suitable care packages in line with their assessed needs.
• Proactively engage with care providers to regularly update capacity information and maintain accurate availability records, while also building relationships that provide insight into the wider community care market, including trends, pressures, and emerging needs
Data Analysis and Decision-Making
• Recognise, report and escalate when market capacity is insufficient to meet service needs.
• Interpret capacity and demand information to support timely and effective decision-making for care arrangements.
• Highlight and escalate trends, and areas for improvement in brokerage processes to Team Leader
Performance Management
• Support service commissioning by brokering services that meet organisational goals.
• Effectively prioritise workload to respond to service demands.
Compliance
• Ensure brokering in line with contractual requirements
• Adhere to all relevant corporate policies and procedures, including Health & Safety, GDPR, Corporate Governance, and the Code of Conduct.
Other
• Carry out any other duties appropriate to the role and grade.
Role Specific Knowledge, Experience And Skills
Qualifications
• Educated to GCSE level or equivalent (including Maths and English)
• Desirable Level 2 or above qualification in IT/Computer literacy
Knowledge & Skills
• Excellent IT proficiency (Microsoft Office, Liquidlogic, E-Brokerage, Power BI).
• Skilled in analysing, interpreting, and presenting statistical data effectively.
• Capable of working to tight timescales
• Collaborative team member to ensure a seamless service delivery across service areas whilst working on a rota
• In-depth and demonstrable knowledge of relevant work practices, processes, and procedures, with the ability to support and guide others.
• Good communication skills and the ability to build strong, effective relationships and networks.
Experience
Essential
• Experience of Adult social Care environment
• Strong verbal and written communication skills, with the ability to convey complex information clearly and sensitively.
• Ability to manage competing priorities, meet deadlines, and maintain accurate records in a fast-paced environment.
• Confident in using digital systems for case management, communication, and data reporting.
• Professional Integrity: Commitment to confidentiality, equality, and continuous improvement.
• Desirable- Experience delivering health and social care services or advice
Job Category: Admin & Clerical
Location: 2 Alice Square, Birkenhead, Merseyside, CH412YA, Wirral MBC
Hours Per Week :36.00
Pay : £12.81 per hour
2 days remote, 3 days in the office
About the Role:
As a Placement & Brokerage Officer, you¿ll play a vital part in our Care Arrangement Team, coordinating timely and effective care packages for adults with assessed needs. You will be instrumental in supporting safe hospital discharges, brokering care that enables people to return home with the right support, and working closely with care providers to match individuals to services that meet their needs.
Main Duties And Responsibilities
Behavioural
• Enjoy, achieve, create impact, and thrive in the role and organisation.
• Live our values in the role and organisation.
Adult Social Care � Specific Responsibilities
• Arrange and record care packages accurately using the designated case management system, ensuring compliance with organisational standards.
• Manage daily demand for care and support collaboratively within the team, prioritising urgent cases (e.g. Hospital discharges) and maintaining workflow efficiency.
• Monitor and report on market capacity and trends, keeping the Team Leader informed of any issues affecting provider availability or service delivery.
• Undertake quality assurance checks on brokerage referrals to identify and resolve errors, inconsistencies, or incorrect authorisation levels.
• Provide advice and guidance to health and social care professionals on care arrangement processes and market options.
• Ensure adherence to agreed Wirral rates when negotiating with providers, escalating any exceptions promptly for approval.
• Support the coordination of out-of-area placements, ensuring continuity of care and compliance with relevant policies.
Communication, Engagement and Training
• Build and maintain strong relationships across multi-agency, voluntary, and community networks to support improved service outcomes.
• Collaborate with internal and external partners to broker services in line with partnership and service level agreements.
• Foster close working relationships with partner organisations to promote cross-service understanding and optimise resource use.
• Work jointly with health and social care colleagues to ensure efficient and timely service procurement.
• Liaise and negotiate with providers, social workers, and health professionals to secure appropriate care packages and facilitate prompt hospital discharge.
• Arrange and hold discussions with service users to plan suitable care packages in line with their assessed needs.
• Proactively engage with care providers to regularly update capacity information and maintain accurate availability records, while also building relationships that provide insight into the wider community care market, including trends, pressures, and emerging needs
Data Analysis and Decision-Making
• Recognise, report and escalate when market capacity is insufficient to meet service needs.
• Interpret capacity and demand information to support timely and effective decision-making for care arrangements.
• Highlight and escalate trends, and areas for improvement in brokerage processes to Team Leader
Performance Management
• Support service commissioning by brokering services that meet organisational goals.
• Effectively prioritise workload to respond to service demands.
Compliance
• Ensure brokering in line with contractual requirements
• Adhere to all relevant corporate policies and procedures, including Health & Safety, GDPR, Corporate Governance, and the Code of Conduct.
Other
• Carry out any other duties appropriate to the role and grade.
Role Specific Knowledge, Experience And Skills
Qualifications
• Educated to GCSE level or equivalent (including Maths and English)
• Desirable Level 2 or above qualification in IT/Computer literacy
Knowledge & Skills
• Excellent IT proficiency (Microsoft Office, Liquidlogic, E-Brokerage, Power BI).
• Skilled in analysing, interpreting, and presenting statistical data effectively.
• Capable of working to tight timescales
• Collaborative team member to ensure a seamless service delivery across service areas whilst working on a rota
• In-depth and demonstrable knowledge of relevant work practices, processes, and procedures, with the ability to support and guide others.
• Good communication skills and the ability to build strong, effective relationships and networks.
Experience
Essential
• Experience of Adult social Care environment
• Strong verbal and written communication skills, with the ability to convey complex information clearly and sensitively.
• Ability to manage competing priorities, meet deadlines, and maintain accurate records in a fast-paced environment.
• Confident in using digital systems for case management, communication, and data reporting.
• Professional Integrity: Commitment to confidentiality, equality, and continuous improvement.
• Desirable- Experience delivering health and social care services or advice