Senior Housing Support Worker
| Posting date: | 12 June 2026 |
|---|---|
| Salary: | £29,051 per year |
| Hours: | Full time |
| Closing date: | 12 July 2026 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | Nacro |
| Job type: | Permanent |
| Job reference: | London |
Summary
Senior Housing Support Worker
Salary: £29,051 Per Annum (Base Salary £28,851 + £200 unsociable hours payment
Contract: Full Time – Permanent
Working Hours: 37.5 Hours Per Week
Location: London
Covering: Northwest London
DBS requirement: Enhanced DBS check and HMPPS check required
This role does not offer eligibility for visa sponsorship.
Working Hours: 37.5 Hours Per Week. Shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday- Friday and Saturday 09.00 -17:00 on a rolling rotational basis.
This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle with business insurance are essential.
This role offers a starting salary within Nacro’s pay structure of £28,851 Pro rota Entry with expected progression to £29,572 Pro rota Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth
We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.
We see your future, whatever the past.
This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.
Key Responsibilities:
Support the Service Led to raise standards of service provision, ensuring alignment with contractual requirements.
Guide and support a team of Support Workers in operational delivery, quality, compliance, property management, and income maximization.
Collaborate with the Service Lead and Regional Manager to manage Support Worker resources for consistent, high-quality service delivery across the area.
Team Leadership: Provide direct input to Support Workers on practice, performance, and quality matters.
Quality & Compliance: Conduct record and compliance audits, including Health & Safety and property standards.
Incident Management: Manage incidents and liaise with external agencies as needed.
Caseload Support: Carry a caseload if required, ensure team compliance with void management processes.
Service Delivery: Drive performance in weekly housing support and support production of robust Support and Safety Plans.
Financial Management: Review income maximization processes and support claims/documentation.
Performance Reporting: Escalate financial challenges, report performance information.
Record Keeping: Maintain accurate records and produce required reports.
Professional Development: Commit to ongoing learning and development.
About you:
At least two years’ experience as a Support Worker (Enhanced DBS required)
Strong leadership skills to guide and support a team
Proven ability to ensure quality, compliance, and accurate record-keeping
Operationally skilled in managing incidents, caseloads, and property standards
Financially aware and accountable for income, voids, and arrears
Flexible, reliable, and willing to deputise for managers
Upholds safeguarding, equality, and organisational values
Committed to professional growth and team development
Essential Skills & Qualities:
Team leadership: Able to guide, support, and motivate colleagues.
Communication: Clear, confident communication with service users, teams, and external agencies.
Organisation: Strong ability to manage caseloads, rotas, and record-keeping.
Problem-solving: Effectively manage incidents and resolve challenges.
Attention to detail: Ensures quality, compliance, and accurate reporting.
Flexibility: Willing to adapt to changing duties and service needs.
Accountability: Takes ownership of performance targets and responsibilities.
Professionalism: Upholds safeguarding, equality, and company values.
Continuous improvement: Committed to learning and professional development
Click here to view the Role Profile
Click here to view the Candidate pack
Nacro is fair and inclusive employer
At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or helpline@nacro.org.uk.
Salary: £29,051 Per Annum (Base Salary £28,851 + £200 unsociable hours payment
Contract: Full Time – Permanent
Working Hours: 37.5 Hours Per Week
Location: London
Covering: Northwest London
DBS requirement: Enhanced DBS check and HMPPS check required
This role does not offer eligibility for visa sponsorship.
Working Hours: 37.5 Hours Per Week. Shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday- Friday and Saturday 09.00 -17:00 on a rolling rotational basis.
This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle with business insurance are essential.
This role offers a starting salary within Nacro’s pay structure of £28,851 Pro rota Entry with expected progression to £29,572 Pro rota Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth
We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.
We see your future, whatever the past.
This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.
Key Responsibilities:
Support the Service Led to raise standards of service provision, ensuring alignment with contractual requirements.
Guide and support a team of Support Workers in operational delivery, quality, compliance, property management, and income maximization.
Collaborate with the Service Lead and Regional Manager to manage Support Worker resources for consistent, high-quality service delivery across the area.
Team Leadership: Provide direct input to Support Workers on practice, performance, and quality matters.
Quality & Compliance: Conduct record and compliance audits, including Health & Safety and property standards.
Incident Management: Manage incidents and liaise with external agencies as needed.
Caseload Support: Carry a caseload if required, ensure team compliance with void management processes.
Service Delivery: Drive performance in weekly housing support and support production of robust Support and Safety Plans.
Financial Management: Review income maximization processes and support claims/documentation.
Performance Reporting: Escalate financial challenges, report performance information.
Record Keeping: Maintain accurate records and produce required reports.
Professional Development: Commit to ongoing learning and development.
About you:
At least two years’ experience as a Support Worker (Enhanced DBS required)
Strong leadership skills to guide and support a team
Proven ability to ensure quality, compliance, and accurate record-keeping
Operationally skilled in managing incidents, caseloads, and property standards
Financially aware and accountable for income, voids, and arrears
Flexible, reliable, and willing to deputise for managers
Upholds safeguarding, equality, and organisational values
Committed to professional growth and team development
Essential Skills & Qualities:
Team leadership: Able to guide, support, and motivate colleagues.
Communication: Clear, confident communication with service users, teams, and external agencies.
Organisation: Strong ability to manage caseloads, rotas, and record-keeping.
Problem-solving: Effectively manage incidents and resolve challenges.
Attention to detail: Ensures quality, compliance, and accurate reporting.
Flexibility: Willing to adapt to changing duties and service needs.
Accountability: Takes ownership of performance targets and responsibilities.
Professionalism: Upholds safeguarding, equality, and company values.
Continuous improvement: Committed to learning and professional development
Click here to view the Role Profile
Click here to view the Candidate pack
Nacro is fair and inclusive employer
At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or helpline@nacro.org.uk.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.