Social Welfare Adviser Housing
| Posting date: | 12 June 2026 |
|---|---|
| Salary: | £28,182 to £31,315 per year, pro rata |
| Hours: | Full time |
| Closing date: | 29 June 2026 |
| Location: | North East England, UK |
| Remote working: | On-site only |
| Company: | Citizens Advice Gateshead |
| Job type: | Permanent |
| Job reference: |
Summary
Make Your Housing Advice Count
About the role
We’re looking for a Social Welfare Adviser (Housing) to join our Legal Services team and support people facing complex housing issues across the North East. You’ll provide specialist housing advice and casework, help clients tackle wider social welfare issues, and make a real difference in a values-driven organisation
What you’ll do
· Provide specialist housing advice, advocacy and casework
· Support clients to understand their rights and achieve positive outcomes
· Deliver advice face to face, by phone and digitally
· Contribute to high-quality casework, service delivery and partnership working
What we’re looking for
· Experience of delivering social welfare advice by phone or face to face
· Strong communication and relationship-building skills
· Good organisation and time management
· Housing advice experience or relevant qualification is desirable
Hours: 37 per week
Location: Office-based with travel across Gateshead, Sunderland, South Tyneside, Durham and Newcastle
Start Date: 27th July 2026
Why join us?
If you’re passionate about housing advice and want to make a meaningful difference, we’d love to hear from you.
About the role
We’re looking for a Social Welfare Adviser (Housing) to join our Legal Services team and support people facing complex housing issues across the North East. You’ll provide specialist housing advice and casework, help clients tackle wider social welfare issues, and make a real difference in a values-driven organisation
What you’ll do
· Provide specialist housing advice, advocacy and casework
· Support clients to understand their rights and achieve positive outcomes
· Deliver advice face to face, by phone and digitally
· Contribute to high-quality casework, service delivery and partnership working
What we’re looking for
· Experience of delivering social welfare advice by phone or face to face
· Strong communication and relationship-building skills
· Good organisation and time management
· Housing advice experience or relevant qualification is desirable
Hours: 37 per week
Location: Office-based with travel across Gateshead, Sunderland, South Tyneside, Durham and Newcastle
Start Date: 27th July 2026
Why join us?
If you’re passionate about housing advice and want to make a meaningful difference, we’d love to hear from you.