Switchboard Operator
| Posting date: | 12 June 2026 |
|---|---|
| Salary: | £13.01 to £19.51 per hour |
| Hours: | Full time |
| Closing date: | 12 July 2026 |
| Location: | Worcester, Worcestershire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 156050 |
Summary
Switchboard Operator
Contract: Healthcare
Location: Worcestershire Royal Hospital - WR1 5DD
Hours of work: 30
Working Pattern: Monday 06:00 - 14:00
Tuesday 06:00 - 14:00
Friday 08:00 - 16:00
Saturday 06:00 - 14:00
Contract Type: Permanent
Hourly Rate: £13.01 - £19.51
Looking for a fulfilling role in a vital service? We are seeking a full-time Switchboard Operator to join the team at Worcestershire Royal Hospital.
You will play a crucial role in connecting callers to the right people and departments, handling approximately 3,000+ calls per day.
As the first point of contact for many callers, you will provide professional support for both internal and external enquiries, including emergency calls, helping to ensure the smooth operation of a busy hospital environment.
The Role
Answer internal and external calls in line with agreed KPI and SLA targets
Provide efficient, courteous, and helpful support to callers
Operate the hospital's internal bleep system
Proactively maintain the computer database of hospital personnel, departments, and telephone numbers
Undertake clerical duties as required to support the efficient operation of the department
Support the delivery of a 24/7 service, including working public and bank holidays where your shift pattern requires
About You
Good communication and clerical skills
Reliable and able to work effectively as part of a team
Able to remain calm and perform well under pressure
Previous switchboard, customer service, or administrative experience is preferred but not essential, as full training will be provided
This is an excellent opportunity to join a dedicated team providing an essential service within a busy healthcare environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
Contract: Healthcare
Location: Worcestershire Royal Hospital - WR1 5DD
Hours of work: 30
Working Pattern: Monday 06:00 - 14:00
Tuesday 06:00 - 14:00
Friday 08:00 - 16:00
Saturday 06:00 - 14:00
Contract Type: Permanent
Hourly Rate: £13.01 - £19.51
Looking for a fulfilling role in a vital service? We are seeking a full-time Switchboard Operator to join the team at Worcestershire Royal Hospital.
You will play a crucial role in connecting callers to the right people and departments, handling approximately 3,000+ calls per day.
As the first point of contact for many callers, you will provide professional support for both internal and external enquiries, including emergency calls, helping to ensure the smooth operation of a busy hospital environment.
The Role
Answer internal and external calls in line with agreed KPI and SLA targets
Provide efficient, courteous, and helpful support to callers
Operate the hospital's internal bleep system
Proactively maintain the computer database of hospital personnel, departments, and telephone numbers
Undertake clerical duties as required to support the efficient operation of the department
Support the delivery of a 24/7 service, including working public and bank holidays where your shift pattern requires
About You
Good communication and clerical skills
Reliable and able to work effectively as part of a team
Able to remain calm and perform well under pressure
Previous switchboard, customer service, or administrative experience is preferred but not essential, as full training will be provided
This is an excellent opportunity to join a dedicated team providing an essential service within a busy healthcare environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.