Head of Operations (West of England)
| Posting date: | 10 June 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 June 2026 |
| Location: | South West England, UK |
| Remote working: | On-site only |
| Company: | HTG-UK |
| Job type: | Permanent |
| Job reference: | VA216 |
Summary
What Can You Expect?
We are seeking an experienced and driven Head of Operations to join our Senior Management Team and play a pivotal role in delivering operational excellence. This is a permanent, full-time role (37.5 hours, Monday to Friday), home-based with travel across the West and South West of England.
In this role, you will lead operational performance and manage high-performing teams, including Contract Managers, the Control Centre Manager and the Fleet Manager, ensuring targets are met while driving continuous improvement. As a strategic leader, you will influence at senior level, shape the future of the business, and build strong stakeholder relationships, including with Integrated Care Boards (ICBs). You will make commercially sound decisions that balance performance, cost, and the delivery of high-quality, sustainable services.
Key Duties and Responsibilities:
Provide professional and resilient leadership to the Contract Managers, Fleet Manager and Contact Centre Manager.
Interpret and analyse data to improve operational delivery and drive continuous improvement within the Control function.
Anticipate and take early action to mitigate operational risks, including patient safety, quality, KPI compliance, resource utilisation and financial performance.
Ensure the Company has the workforce, fleet and technical capacity to respond flexibly to contracts nationwide.
Maintain relationships with agencies, local authorities and government bodies, representing the Company in emergency planning.
Participate in the Gold on-call rota, providing senior cover as required.
Work with executive colleagues to ensure appropriate staffing levels and skill mix to deliver patient services.
Undertake regular reviews of workforce profile and utilisation to optimise efficiency and meet demand.
Put in place arrangements that encourage a patient-centred organisational culture.
Work with the Quality and Governance Team to ensure policies, protocols and performance standards are in place.
Ensure systems and processes support continuous improvement in service delivery.
Promote and enforce compliance with all policies and procedures.
Take responsibility for organisational performance including finance, contracts, waiting times, governance and health & safety.
Drive improvements in service quality and operational performance.
Contribute to overall management and support corporate strategy, policy development and decision-making.
What’s In It For You?
Competitive Salary – c£60,000 per annum, plus a car allowance of £5,000 or a company car.
Contractual Sick Pay & Support – 3 months of full pay, followed by 3 months of half pay, plus access to Employee Assistance Programme.
Private Medical Insurance - for both the employee and their spouse.
Senior Management Team Bonus Scheme.
Generous holiday allowance - 28 days + 8 Bank and Public Holidays.
Increased Holiday Allowance for long service.
Refer a Friend Bonus – Earn £500 for each friend you bring on board.
Comprehensive onboarding provided, along with continued guidance and professional support.
Pension Scheme.
Development Opportunities
Engaging Workplace Culture – With regular staff competitions and recognition events/prizes.
What are we looking for?
Skills & Personal Attributes:
Ability to lead, inspire, negotiate, and influence both teams and stakeholder.
Ability to convert strategic goals into achievable plans and ensure progress and outcomes.
Use analytical and critical reasoning skills to solve problems, assess risks, and anticipate challenges under pressure.
Exhibit personal integrity and a leadership style that is visible and professional.
Demonstrate confidence, self-belief, and the ability to remain calm while meeting deadlines.
Experience and Work Achievements:
Has significant Senior Management experience of working in a similar sector.
Proven experience delivering large-scale transformation and change initiatives.
Demonstrate effective financial control, monitoring, and delivery of cost improvement programmes without compromising patient safety.
Knowledge and Educational Achievements:
Educated to degree level or equivalent significant experience.
Trained in handling major incidents and managing the media.
Provide evidence of recent on-going personal development action, as well as learning.
Has current broad knowledge of the national NHS context
Appropriate experience or qualification to lead Gold response within the Company
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS check (Conducted during onboarding if successful)
Right to work in the UK
Full UK manual driving licence
Satisfactory employment and character references
A satisfactory medical assessment
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisation’s requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
We are seeking an experienced and driven Head of Operations to join our Senior Management Team and play a pivotal role in delivering operational excellence. This is a permanent, full-time role (37.5 hours, Monday to Friday), home-based with travel across the West and South West of England.
In this role, you will lead operational performance and manage high-performing teams, including Contract Managers, the Control Centre Manager and the Fleet Manager, ensuring targets are met while driving continuous improvement. As a strategic leader, you will influence at senior level, shape the future of the business, and build strong stakeholder relationships, including with Integrated Care Boards (ICBs). You will make commercially sound decisions that balance performance, cost, and the delivery of high-quality, sustainable services.
Key Duties and Responsibilities:
Provide professional and resilient leadership to the Contract Managers, Fleet Manager and Contact Centre Manager.
Interpret and analyse data to improve operational delivery and drive continuous improvement within the Control function.
Anticipate and take early action to mitigate operational risks, including patient safety, quality, KPI compliance, resource utilisation and financial performance.
Ensure the Company has the workforce, fleet and technical capacity to respond flexibly to contracts nationwide.
Maintain relationships with agencies, local authorities and government bodies, representing the Company in emergency planning.
Participate in the Gold on-call rota, providing senior cover as required.
Work with executive colleagues to ensure appropriate staffing levels and skill mix to deliver patient services.
Undertake regular reviews of workforce profile and utilisation to optimise efficiency and meet demand.
Put in place arrangements that encourage a patient-centred organisational culture.
Work with the Quality and Governance Team to ensure policies, protocols and performance standards are in place.
Ensure systems and processes support continuous improvement in service delivery.
Promote and enforce compliance with all policies and procedures.
Take responsibility for organisational performance including finance, contracts, waiting times, governance and health & safety.
Drive improvements in service quality and operational performance.
Contribute to overall management and support corporate strategy, policy development and decision-making.
What’s In It For You?
Competitive Salary – c£60,000 per annum, plus a car allowance of £5,000 or a company car.
Contractual Sick Pay & Support – 3 months of full pay, followed by 3 months of half pay, plus access to Employee Assistance Programme.
Private Medical Insurance - for both the employee and their spouse.
Senior Management Team Bonus Scheme.
Generous holiday allowance - 28 days + 8 Bank and Public Holidays.
Increased Holiday Allowance for long service.
Refer a Friend Bonus – Earn £500 for each friend you bring on board.
Comprehensive onboarding provided, along with continued guidance and professional support.
Pension Scheme.
Development Opportunities
Engaging Workplace Culture – With regular staff competitions and recognition events/prizes.
What are we looking for?
Skills & Personal Attributes:
Ability to lead, inspire, negotiate, and influence both teams and stakeholder.
Ability to convert strategic goals into achievable plans and ensure progress and outcomes.
Use analytical and critical reasoning skills to solve problems, assess risks, and anticipate challenges under pressure.
Exhibit personal integrity and a leadership style that is visible and professional.
Demonstrate confidence, self-belief, and the ability to remain calm while meeting deadlines.
Experience and Work Achievements:
Has significant Senior Management experience of working in a similar sector.
Proven experience delivering large-scale transformation and change initiatives.
Demonstrate effective financial control, monitoring, and delivery of cost improvement programmes without compromising patient safety.
Knowledge and Educational Achievements:
Educated to degree level or equivalent significant experience.
Trained in handling major incidents and managing the media.
Provide evidence of recent on-going personal development action, as well as learning.
Has current broad knowledge of the national NHS context
Appropriate experience or qualification to lead Gold response within the Company
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS check (Conducted during onboarding if successful)
Right to work in the UK
Full UK manual driving licence
Satisfactory employment and character references
A satisfactory medical assessment
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisation’s requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority