Adviser
| Posting date: | 09 June 2026 |
|---|---|
| Salary: | £39,018 to £44,079 per year, pro rata |
| Hours: | Full time |
| Closing date: | 25 June 2026 |
| Location: | Cardiff County, Wales |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Royal College of Nursing |
| Job type: | Permanent |
| Job reference: | REQ000152 |
Summary
Do you have a head for problem solving? Are you great with people? Quick to learn and love a challenge? If so, you sound like the type of person who would make a great Adviser.
Advisers receive comprehensive training, the role is demanding and would particularly suit those from a contact centre, trade union, HR, legal, advisory, care or nursing background – this experience would give you a head start but is not essential. Advisers resolve around two-thirds of contacts themselves, arranging further support where members need local or specialist RCN services. Calls are not scripted, which gives advisers autonomy to help our members.
As an Adviser you’d be making a real difference to RCN members. Every day of the year, our contact centre provides telephone and written (email and livechat) support on a wide range of work-related topics. We empower our members by ensuring they understand their rights and responsibilities in the workplace.
You can see the breadth of our advice at http://www.rcn.org.uk/get-help
You will be required to work in the Cardiff Gate office for approximately eight weeks to undertake your induction training. Following this you will work in the office for a minimum of two days a week. This is to allow us to fully support you in your journey as an Adviser.
The Adviser role involves evening (until 8:30pm) and weekend work, but because we know that work life balance is important, the rota is published at least four weeks ahead. Currently Advisers work up to one weekend in five on a predictable rotation.
We are a very friendly team, highly supportive of one another, and we make a huge difference to the lives of our members. To find out more about us please visit https://careers.rcn.org.uk/Find-your-place/Contact-centre and see our write up at https://www.walesonline.co.uk/special-features/royal-college-nursing-trade-union-30750034
The person
To join us you’ll need:
A proven record of excellent customer service skills
To excel at verbal and written communication
Strong problem solving and reasoning skills
Be technologically proficient
Be a quick learner, this is a dynamic environment so you’ll need to be able to keep up
Be emotionally resilient, as well as having the ability to empathise, you will be helping those in professional and personal difficulty. This is not a signposting role
Be committed to self-directed learning
You don't necessarily need a clinical background, knowledge of employment law or university education to be a successful candidate. Instead, we require people who have insight and relevant life skills and experiences.
Those applying should be able to apply problem solving skills in real world situations. The issues that Advisers deal with can often be distressing, so candidates who can maintain personal resilience and demonstrate professionalism in challenging circumstances will be more successful.
Advisers receive comprehensive training, the role is demanding and would particularly suit those from a contact centre, trade union, HR, legal, advisory, care or nursing background – this experience would give you a head start but is not essential. Advisers resolve around two-thirds of contacts themselves, arranging further support where members need local or specialist RCN services. Calls are not scripted, which gives advisers autonomy to help our members.
As an Adviser you’d be making a real difference to RCN members. Every day of the year, our contact centre provides telephone and written (email and livechat) support on a wide range of work-related topics. We empower our members by ensuring they understand their rights and responsibilities in the workplace.
You can see the breadth of our advice at http://www.rcn.org.uk/get-help
You will be required to work in the Cardiff Gate office for approximately eight weeks to undertake your induction training. Following this you will work in the office for a minimum of two days a week. This is to allow us to fully support you in your journey as an Adviser.
The Adviser role involves evening (until 8:30pm) and weekend work, but because we know that work life balance is important, the rota is published at least four weeks ahead. Currently Advisers work up to one weekend in five on a predictable rotation.
We are a very friendly team, highly supportive of one another, and we make a huge difference to the lives of our members. To find out more about us please visit https://careers.rcn.org.uk/Find-your-place/Contact-centre and see our write up at https://www.walesonline.co.uk/special-features/royal-college-nursing-trade-union-30750034
The person
To join us you’ll need:
A proven record of excellent customer service skills
To excel at verbal and written communication
Strong problem solving and reasoning skills
Be technologically proficient
Be a quick learner, this is a dynamic environment so you’ll need to be able to keep up
Be emotionally resilient, as well as having the ability to empathise, you will be helping those in professional and personal difficulty. This is not a signposting role
Be committed to self-directed learning
You don't necessarily need a clinical background, knowledge of employment law or university education to be a successful candidate. Instead, we require people who have insight and relevant life skills and experiences.
Those applying should be able to apply problem solving skills in real world situations. The issues that Advisers deal with can often be distressing, so candidates who can maintain personal resilience and demonstrate professionalism in challenging circumstances will be more successful.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.