Customer Service Apprentice - Outpatient Appointment
| Posting date: | 09 June 2026 |
|---|---|
| Salary: | £15,642.86 per year |
| Additional salary information: | £15642.86 a year |
| Hours: | Full time |
| Closing date: | 23 June 2026 |
| Location: | PLYMOUTH, PL6 8DH |
| Company: | NHS Jobs |
| Job type: | Apprenticeship |
| Job reference: | C9216-26-0921 |
Summary
To process and action all referrals in a timely manner, ensuring each patient is added to the appropriate waiting list and the referral is filed accurately. To manage inbound and outbound telephone calls to/from patients in an efficient and patient focussed manner ensuring a good level of customer service at all times. To ensure that all appointments are booked and cancelled in accordance with the Access Policy for Planned Care Services and departmental booking guides and processes for clinics. To use the different functions on the ERS system daily ensuring that referral letters are printed were needed and the appointments are booked or amended as appropriate. The post holder will be trained on the job through a combination of instruction and practice and by attending Access Policy for Planned Care Services, Information Governance and IPM training as well as being allocated a training supporter and Team Leader to support them through each task and each stage of the NVQ. For further details please see attached job description.