Senior Pharmacy Receptionist
| Posting date: | 08 June 2026 |
|---|---|
| Salary: | £25,760.00 to £27,476.00 per year |
| Additional salary information: | £25760.00 - £27476.00 a year |
| Hours: | Full time |
| Closing date: | 21 June 2026 |
| Location: | Bedford, MK42 9DJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9418-26-0590 |
Summary
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities Act as one of the first points of contact for the dispensary service, maintaining a courteous and professional manner with patients and staff at all times. Receive prescriptions and other requests in line with agreed procedures, liaising with patients, carers and hospital staff to resolve queries, and escalating complex issues to senior dispensary staff. Check that prescriptions contain complete demographic details, allergy status and weight where required. Ensure patients claiming exemption from prescription charges complete the appropriate declaration, request proof of exemption, and issue unpaid forms when evidence is not provided. Support patients using the payment kiosk, assisting where possible and escalating more complex issues when needed. Use the pharmacy stock control system to check availability of less commonly prescribed outpatient medicines and advise patients if items need to be ordered. Signpost patients with FP10 prescriptions to community pharmacies when appropriate. Ensure prescriptions are promptly booked onto the Prescription Tracking System (PTS) and escalate delays to senior staff. Flag prescriptions approaching or exceeding their target completion time to the appropriate team members and assist with prioritisation. Communicate any delays in processing prescriptions to patients and ward staff. Provide induction for new volunteers working in Pharmacy. Deliver training on customer service and reception duties to other Pharmacy staff Please refer to the attached JD.