Scheme Manager
| Posting date: | 05 June 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25887-26687 per annum |
| Hours: | Part time |
| Closing date: | 21 June 2026 |
| Location: | Hertford, SG14 3UD |
| Company: | Sanctuary Group |
| Job type: | Permanent |
| Job reference: | 228467-44226757 |
Summary
One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Scheme Manager
Hertford
£25,887
- £26,687 per year
35 hours per week
We have an opportunity for a Scheme Manager based in Hertford to work with the Independent Living Team. For this position you will be encouraging residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.
The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, tenancy management and customer services support.
The role of Scheme Manager will include:
Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored
Promote resident involvement and provide information on local community services and agencies to promote wellbeing and independence
Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately. This may include consultations for service improvements, resolving problems or setting into motion the means of resolution, ensuring customers are kept informed
Coordinate the delivery of local services to ensure the scheme(s) are maintained and kept clean and secure, in accordance with Group standards and lease obligations. Monitor contractor performance, take appropriate action and escalate more complex issues as appropriate
Skills and experiences:
Some experience of working with older people in a support capacity and understanding their individual needs or similar
Working knowledge of the key needs and services available to residents
Working knowledge of good practice resident involvement or customer participation activities and practices
Some experience of problem solving and implementing effective solutions, including referrals as needed
Working knowledge of handling confidential and sensitive information
Occasional travel may be a requirement of the role; therefore, a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £25,887 (rising to £26,687 after 12 months, subject to satisfactory performance)
The full-time equivalent salary is £27,736 based on 37.5 hours per week (rising to £28,593 after 12 months, subject to satisfactory performance)
Closing Date: 21 June 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at
- www.sanctuary.co.uk/join-our-team
Scheme Manager
Hertford
£25,887
- £26,687 per year
35 hours per week
We have an opportunity for a Scheme Manager based in Hertford to work with the Independent Living Team. For this position you will be encouraging residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.
The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, tenancy management and customer services support.
The role of Scheme Manager will include:
Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored
Promote resident involvement and provide information on local community services and agencies to promote wellbeing and independence
Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately. This may include consultations for service improvements, resolving problems or setting into motion the means of resolution, ensuring customers are kept informed
Coordinate the delivery of local services to ensure the scheme(s) are maintained and kept clean and secure, in accordance with Group standards and lease obligations. Monitor contractor performance, take appropriate action and escalate more complex issues as appropriate
Skills and experiences:
Some experience of working with older people in a support capacity and understanding their individual needs or similar
Working knowledge of the key needs and services available to residents
Working knowledge of good practice resident involvement or customer participation activities and practices
Some experience of problem solving and implementing effective solutions, including referrals as needed
Working knowledge of handling confidential and sensitive information
Occasional travel may be a requirement of the role; therefore, a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £25,887 (rising to £26,687 after 12 months, subject to satisfactory performance)
The full-time equivalent salary is £27,736 based on 37.5 hours per week (rising to £28,593 after 12 months, subject to satisfactory performance)
Closing Date: 21 June 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at
- www.sanctuary.co.uk/join-our-team
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.