Team Secretary | South West London and St George's Mental Health NHS Trust
| Posting date: | 05 June 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £34,186 - £37,389 per annum inclusive of Inner London HCAs |
| Hours: | Full time |
| Closing date: | 05 July 2026 |
| Location: | London, Tooting, SW17 0YF |
| Company: | South West London and St Georges Mental Health Trust |
| Job type: | Permanent |
| Job reference: | 8063887/294-CAMHS-8063887-AZ |
Summary
This is an exciting opportunity to join a busy, developing service which has a systemic underpinning, offering NICE concordant systemic therapy for eating disorders as its core intervention.You will ensure that CYP-CEDS has the best possible secretarial and administrative support so that the available clinical and managerial resources can be used most effectively for the benefit of users and carers.
The growing specialist multi-disciplinary team is made up of psychiatrists, nurses, systemic psychotherapists, clinical psychologists, assistant psychologists, a consultant paediatrician and a dietician. The service also hosts students from nursing, undergraduate psychology courses, trainee clinical psychologists, and medical trainees, fostering a welcoming culture with a focus on learning and development within the service. Team working is held at the core of the service with a range of processes to ensure everyone in the team feels supported in their work.
The team operate mainly core hours 9am to 5pm, Monday to Friday, the successful post holder will need to be on site 5 days a week without the flexibility of home working. The successful post holder will be responsible for the line management of the team’s secretary.
Suitable applicants will have 2yrs administrative experience preferably in a CAMHS setting and have good knowledge of senior healthcare administrative duties.
The post will be part of an administration team that exists to provide an important administrative and Out Patient service to mental health teams to ensure the smooth running of those services. This is to include
using computerised information systems, collating statistics and returns as required by the Trust and Local Authority, word-processing, developing, maintaining filing systems and being the first point of contact for patients, relatives/carers and other professionals. To provide senior admin support and also be responsible for the admin team in their work area.
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together.We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
About our location:
This post will be based at Springfield Hospital
Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.
To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to
errors and problems as they arise.
To support team members in being able to access basic information held on My Dashboards and Pulse
To ensure that all service users patients and visitors are received in a courteous and efficient manner.
To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the duty team
To facilitate effective communication within the team by providing team members with messages and information.
To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.
To support the administration of multi-agency meetings, panels, Safeguarding Meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal
minute taking and follow up actions and distribute these as appropriate.
To maintain confidentiality at all times as the content of multi-disciplinary meetings, panels and Safeguarding Organise meetings including room bookings or video conferencing were possible as required
Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager. Co-ordinate all the support services provided to the team including domestic, catering,
security, estates and to be the contact for maintenance issues.
To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed
accordingly liaising with the Procurement Team regarding any problems.
To support cashiers function in accordance with financial controls and procedures.
To have the need for confidentiality of service users and professional information
Photocopy/fax/scan/email as requested by other members of the team
Provide admin support to the senior management team - invoicing, Travel (order/collection) and any other senior admin functions of a complex and sensitive nature.
To implement Trust and team policies/procedures and propose changes to practices if necessary.
This advert closes on Sunday 14 Jun 2026