Administrative Support Officer
| Posting date: | 05 June 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Additional salary information: | £12.71 an hour |
| Hours: | Full time |
| Closing date: | 19 June 2026 |
| Location: | Birmingham, B25 8AA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2156-26-0006 |
Summary
Administration & Reception Support Provide administrative support to the practice team. Assist with patient enquiries, correspondence, and general office administration. Support practice meetings, audits, training records, and staff administration. Contribute to service improvement and quality assurance activities. Safeguarding Administration Provide administrative support to the practice safeguarding lead. Maintain safeguarding records, registers, and documentation. Coordinate safeguarding meetings and communications where required. Monitor safeguarding training compliance and support audit activities. Ensure safeguarding information is handled securely and confidentially. Medical Records Management Process Subject Access Requests SARs and requests for copies of medical records. Verify patient identity and authority before disclosure of information. Review and prepare records for release in accordance with UK GDPR, Data Protection Act 2018, and NHS guidance. Redact sensitive, confidential, third-party, safeguarding, and non-disclosable information prior to release. Liaise with clinicians regarding records requiring clinical review. Maintain accurate records of requests, disclosures, and actions taken. File, scan, archive, and transfer patient records as required. Ensure records are securely stored and managed in accordance with Information Governance standards. Compliance and Quality Adhere to all confidentiality, information governance, safeguarding, and data protection policies. Report any actual or potential data breaches immediately. Support CQC compliance, audits, and quality improvement initiatives. Participate in mandatory training and continuous professional development.