Security Officer
| Posting date: | 05 June 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 03 July 2026 |
| Location: | B4 6AF |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 97593 |
Summary
Security Officer - Birmingham Passport OfficeEmployer: MitieLocation: BirminghamContract: Full-time, PermanentPay: Competitive hourly rate
Questions to Ask YourselfDo you enjoy working as part of a professional team?
Can you stay calm and confident in a busy environment?
Do you take pride in keeping people and places safe?
Do you value good communication and customer service?
About the RoleWe are looking for a Security Officer to join our team at the Birmingham Passport Office. You will help maintain a safe, secure, and welcoming environment for staff, visitors, and members of the public.
You will support daily security operations, monitor access control, carry out patrols, respond to incidents, and provide excellent customer service while working in a trusted government environment.
Key ResponsibilitiesMonitor access control systems
Welcome staff, visitors, and members of the public
Check identification and visitor passes
Carry out regular site patrols
Respond quickly and professionally to incidents
Report issues to the Security Supervisor
Complete accurate incident reports
Maintain daily logs and handover notes
Follow site assignment instructions
Support evacuation and emergency procedures
Use radios and communication equipment correctly
Monitor and manage queues where required
Help maintain a safe and secure environment
Provide clear directions and assistance to visitors
Work closely with colleagues and site management
Challenge unauthorised access where appropriate
Follow escalation procedures
Support safe working practices
Maintain a professional appearance at all times
Deliver high standards of customer service
Protect client property and confidential information
Follow all Mitie and client policies
Contribute to a positive team environment
✅ What We're Looking ForValid SIA Door Supervisor or Security Guarding Licence
Good communication skills
Professional and reliable attitude
Ability to stay calm under pressure
Good attention to detail
Punctual and dependable
Customer-focused approach
Ability to work as part of a team
What We OfferCompetitive hourly pay
Full training and site induction
Career progression opportunities
Pension scheme and life assurance
Access to Mitie employee benefits
Opportunity to work in a government environment
BenefitsOur market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP available for you and members of your household, giving you access to expert advice by video or phone without needing to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access up to 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you access to our flexible benefits platform, Choices, where you can customise your benefits to suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, affordable technology products, and much more.
You will also have access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform, as well as our cycle-to-work scheme.
Life cover is provided at the greater of your equivalent annual salary or a minimum of £10,000, giving peace of mind for your dependants.
We also offer a save-as-you-earn scheme and the Mitie Matching Share Plan, where you could even be awarded free shares in Mitie.
We recognise our employees through Mitie Stars, with cash prizes available each month and a chance to win a top prize of £10,000 at the end of the year.
Progressing your career is a top priority for us. We offer a wide range of training and development opportunities through our learning resources.
Since 1987, Mitie's 80,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, supporting clients across banking, critical government sites, hospitals, schools, and more.
Questions to Ask YourselfDo you enjoy working as part of a professional team?
Can you stay calm and confident in a busy environment?
Do you take pride in keeping people and places safe?
Do you value good communication and customer service?
About the RoleWe are looking for a Security Officer to join our team at the Birmingham Passport Office. You will help maintain a safe, secure, and welcoming environment for staff, visitors, and members of the public.
You will support daily security operations, monitor access control, carry out patrols, respond to incidents, and provide excellent customer service while working in a trusted government environment.
Key ResponsibilitiesMonitor access control systems
Welcome staff, visitors, and members of the public
Check identification and visitor passes
Carry out regular site patrols
Respond quickly and professionally to incidents
Report issues to the Security Supervisor
Complete accurate incident reports
Maintain daily logs and handover notes
Follow site assignment instructions
Support evacuation and emergency procedures
Use radios and communication equipment correctly
Monitor and manage queues where required
Help maintain a safe and secure environment
Provide clear directions and assistance to visitors
Work closely with colleagues and site management
Challenge unauthorised access where appropriate
Follow escalation procedures
Support safe working practices
Maintain a professional appearance at all times
Deliver high standards of customer service
Protect client property and confidential information
Follow all Mitie and client policies
Contribute to a positive team environment
✅ What We're Looking ForValid SIA Door Supervisor or Security Guarding Licence
Good communication skills
Professional and reliable attitude
Ability to stay calm under pressure
Good attention to detail
Punctual and dependable
Customer-focused approach
Ability to work as part of a team
What We OfferCompetitive hourly pay
Full training and site induction
Career progression opportunities
Pension scheme and life assurance
Access to Mitie employee benefits
Opportunity to work in a government environment
BenefitsOur market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP available for you and members of your household, giving you access to expert advice by video or phone without needing to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access up to 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you access to our flexible benefits platform, Choices, where you can customise your benefits to suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, affordable technology products, and much more.
You will also have access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform, as well as our cycle-to-work scheme.
Life cover is provided at the greater of your equivalent annual salary or a minimum of £10,000, giving peace of mind for your dependants.
We also offer a save-as-you-earn scheme and the Mitie Matching Share Plan, where you could even be awarded free shares in Mitie.
We recognise our employees through Mitie Stars, with cash prizes available each month and a chance to win a top prize of £10,000 at the end of the year.
Progressing your career is a top priority for us. We offer a wide range of training and development opportunities through our learning resources.
Since 1987, Mitie's 80,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, supporting clients across banking, critical government sites, hospitals, schools, and more.