Overseas and Private Patients Manager
| Posting date: | 04 June 2026 |
|---|---|
| Salary: | £32,073.00 to £39,043.00 per year |
| Additional salary information: | £32073.00 - £39043.00 a year |
| Hours: | Full time |
| Closing date: | 16 June 2026 |
| Location: | Milton Keynes, MK6 5LD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9430-26-0308 |
Summary
Overseas Visitors and Private Patients Lead on the Trusts Overseas Visitor policy in accordance with DHSC Overseas Charging Regulations and ensure compliance with the Trusts Private Patient Policy. Advise Trust management and Directorates on policies and procedures relating to:o Identification of overseas visitorso Eligibility for NHS treatmento Communication with chargeable patientso Billing and income recovery processes Ensure all private patient referrals are appropriately authorised, recorded, and invoiced in line with the current Trust tariff. Financial Management and Income Recovery Ensure all overseas visitor and private patient invoices are raised accurately and promptly. Liaise with insurers, self-paying patients, and relevant stakeholders to secure guarantees of payment and minimise debt. Compliance, Governance and Reporting Maintain expert knowledge of current legislation, NHS guidance, and Trust policies relating to overseas visitors and private patients. Monitor developments in migrant and charging regulations and advise the Trust on implementation and compliance requirements. Partnership Working and Stakeholder Engagement Develop effective working relationships with clinicians, ward managers, service leads, finance teams, and administrative staff to support the identification and management of overseas and private patients. Liaise with:o Home Office and UK Border Forceo NHS Englando Department for Work and Pensionso Insurance companieso Embassies and High Commissionso GP practices and Integrated Care Boards (ICBs) Patient Support and Complaints Management Support patients, relatives, charities, and care coordinators by providing advice regarding treatment eligibility, charging status, and payment arrangements. Coordinate Home Office Voluntary Service Returns in partnership with Lead Nurses to support safe patient repatriation where appropriate. Additional Information The DHSC Overseas Charging Regulations are highly complex and require interpretation of sensitive information obtained from patients, supporting documentation, and Home Office systems. The post holder will regularly manage situations involving urgent treatment, refusal of non-urgent treatment where payment cannot be secured, and immigration-related implications of unpaid NHS debt. The role requires sound judgement, excellent communication skills, and the ability to handle emotionally challenging situations while ensuring compliance with national legislation and Trust policy. Please refer to the Job Description for further details