Patient Advice and Liaison Service Advisor, Band 4
| Posting date: | 04 June 2026 |
|---|---|
| Salary: | £28,392.00 to £31,157.00 per year |
| Additional salary information: | £28392.00 - £31157.00 a year |
| Hours: | Full time |
| Closing date: | 18 June 2026 |
| Location: | Gloucestershire, GL1 3NN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9318-26-0495 |
Summary
As a PALS Advisor, you will: - Provide an accessible and responsive service, ensuring concerns and enquiries can be raised easily - Triage concerns, identifying those for immediate resolution and those requiring escalation - Listen, understand and respond to concerns with empathy and professionalism - Gain consent and maintain confidentiality at all times - Work collaboratively with clinical teams to support timely, effective resolution. - Communicate by telephone, email, written correspondence and face-to-face, including managing sensitive or complex situations - Use initiative, discretion and impartiality when handling challenging cases - Visit wards and departments to support patients, carers and staff - Maintain accurate records on Trust systems (Datix), ensuring high standards of data quality - Signpost to appropriate internal and external services - Support identification of themes, trends and risks to inform improvements in care - Work within Trust policies and promote the work of PALS and the Patient Experience team - Build partnerships to support diverse patient needs and contribute to quality improvement - Undertake other duties appropriate to the role Additional Contact Details Katherine Holland Head of Patient Experience katherine.holland@nhs.net