Apprentice – IT Helpdesk
| Posting date: | 04 June 2026 |
|---|---|
| Salary: | £15,434 per year |
| Hours: | Full time |
| Closing date: | 22 June 2026 |
| Location: | Shrewsbury, Shropshire |
| Remote working: | On-site only |
| Company: | SCG |
| Job type: | Apprenticeship |
| Job reference: |
Summary
Salary: £15,434 p.a (Year 1 Apprentice). Full-time (37 hours per week). Full year. Fixed term for 18 months. Based at London Road Campus. IT Solutions Technician Apprentice – Level 3.
As an IT Solutions Technician Apprentice, you’ll work within the Technical Services department to provide essential administrative support and day-to-day technical assistance to staff and students, while developing key skills in IT systems and helpdesk operations.
You’ll gain hands-on experience by working on real-world tasks such as managing user accounts, triaging IT support requests, maintaining hardware and software inventories, and supporting our digital learning environment. You'll also become familiar with a variety of business applications and IT systems – including Microsoft Office and our IT Helpdesk ticketing platform.
Alongside your practical work, you’ll study towards a Level 3 IT Solutions qualification as part of a structured apprenticeship programme, designed to support your learning and long-term career development.
To succeed in this role, you’ll need excellent communication, customer service, and interpersonal skills. You should have a keen eye for detail, strong organisational abilities, be able to plan and prioritise your workload effectively and be comfortable working as part of a team. An understanding of the importance of confidentiality and IT security is essential.
As an IT Solutions Technician Apprentice, you’ll work within the Technical Services department to provide essential administrative support and day-to-day technical assistance to staff and students, while developing key skills in IT systems and helpdesk operations.
You’ll gain hands-on experience by working on real-world tasks such as managing user accounts, triaging IT support requests, maintaining hardware and software inventories, and supporting our digital learning environment. You'll also become familiar with a variety of business applications and IT systems – including Microsoft Office and our IT Helpdesk ticketing platform.
Alongside your practical work, you’ll study towards a Level 3 IT Solutions qualification as part of a structured apprenticeship programme, designed to support your learning and long-term career development.
To succeed in this role, you’ll need excellent communication, customer service, and interpersonal skills. You should have a keen eye for detail, strong organisational abilities, be able to plan and prioritise your workload effectively and be comfortable working as part of a team. An understanding of the importance of confidentiality and IT security is essential.