PCN Operations Manager
| Posting date: | 03 June 2026 |
|---|---|
| Salary: | £34,000.00 to £40,000.00 per year |
| Additional salary information: | £34000.00 - £40000.00 a year |
| Hours: | Full time |
| Closing date: | 26 June 2026 |
| Location: | Bridgewater Street, SY13 1QH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5119-26-0006 |
Summary
Purpose of the role The Operations Manager is a new post created following the separation of the former combined People and Operations Manager role. This role is the dedicated operational delivery function for the PCN, responsible for everything that pertains to the PCN as a functioning organisation: process, compliance, facilities, financial operations support, and administrative infrastructure. The Operations Manager will also take on key responsibilities from the Service Implementation Manager role, ensuring that PCN service projects are delivered to time, budget, and quality standards, and that the PCN's contractual obligations are operationalised effectively across all member practices. The postholder will be process-driven, highly organised, and comfortable with deadline-driven, compliance-focused work. They will work closely with the Chief Operating Officer, People Manager, Executive Assistant, and external finance provider within clearly agreed boundaries. Main Responsibilities Operational Leadership & Delivery Provide operational leadership to the PCN ensuring the day-to-day running of the PCN functions effectively and efficiently. Monitor and ensure compliance with contractual requirements on behalf of the PCN, including but not limited to the PCN DES. Record, collate, and report PCN performance data as required by the COO, PCN Board, and external stakeholders. Identify and implement cost-saving and efficiency solutions across PCN operations. Manage the operational systems and processes that underpin PCN delivery, developing and maintaining standard operating procedures. Service Implementation & Project Management Lead the implementation of approved PCN services, translating strategic plans into actionable deliverables with clear timelines and milestones. Coordinate with member practices and stakeholders to ensure smooth implementation of service initiatives, resolving operational challenges and ensuring consistent adoption of new processes. Work within the PCN Core team to operationalise PCN DES requirements and ensure contractual deliverables are met across the network. Support Practice Managers in implementing new systems and processes, providing hands-on guidance, coordinating rollout schedules, and delivering operational training. Facilities Management Oversee the day-to-day management of the Bridgewater site, ensuring a CQC standard of safe, compliant, and a functional working environment. Manage facilities-related contracts, suppliers, and maintenance requirements. Ensure health and safety compliance, maintaining appropriate records and reporting. Financial Operations Support Support the COO with budget monitoring, financial reporting, and financial compliance within the PCN's governance framework. Maintain accurate documentation related to financial processes, contracts, and operational spend. Identify and escalate financial risks and anomalies to the COO as required. Governance, Policy & Compliance CQC Lead for the PCN Lead the development and maintenance of the PCN's policy framework, standard operating procedures, and governance documentation. Support effective risk management processes, maintaining risk registers and escalating risks through appropriate governance structures. Ensure the PCN meets its obligations under contractual, regulatory, and statutory frameworks. Support PCN staff to understand how policies, standards, and guidelines affect their work. Communications & Stakeholder Management Act as a key point of operational contact within the PCN for member practices, external stakeholders, and primary care teams. Manage PCN-wide operational communications to staff and external stakeholders as required. Build and maintain strong relationships with internal and external stakeholders including practice staff, private providers, neighbouring PCNs, and ICB. Represent the PCN in operational meetings and forums as required. Equality, Diversity & Inclusion Promote and support equality, diversity, and the rights of patients, carers, and colleagues. Ensure services and processes are accessible and inclusive, respecting the privacy, dignity, needs, and beliefs of individuals. Other Any other responsibilities identified during the course of the job. This is an evolving role and the postholder will need to be flexible and adaptable.