Pathology Reception Operational Manager
| Posting date: | 02 June 2026 |
|---|---|
| Salary: | £57,528.00 to £64,750.00 per year |
| Additional salary information: | £57528.00 - £64750.00 a year |
| Hours: | Full time |
| Closing date: | 16 June 2026 |
| Location: | Gateshead, NE9 6SX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9297-26-0370 |
Summary
The provision of quality diagnostic services is a high priority for the organisation. Main responsibilities of the post include: To provide effective leadership and operational management of the Pathology Reception teams across all laboratory sites To ensure the delivery of a high-quality, responsive reception service in line with agreed standards, KPIs, and regulatory requirements To oversee the safe and efficient management of specimen reception and associated operational processes To support the development, implementation, and continuous improvement of service models and working practices To contribute to the delivery of performance, quality, governance, and patient safety objectives across the service To produce and monitor operational and performance reports as required To lead, manage, and support staff through supervision, appraisal, training, and development To manage complaints, enquiries, and escalated issues in a timely and professional manner To ensure the effective use of information systems and maintain accurate records in accordance with Trust policies