Operations Manager - Integrated Communications Intelligence (ICI) Operations
| Posting date: | 02 June 2026 |
|---|---|
| Salary: | £55,575 per year |
| Additional salary information: | London weighting allowance (Per Annum) £4,218 / Special Duty Bonus Payment (SDBP) up to £1,400 per annum |
| Hours: | Full time |
| Closing date: | 23 June 2026 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | National Crime Agency |
| Job type: | Permanent |
| Job reference: | 800 |
Summary
The Operations Manager within Integrated Communications Intelligence (ICI) Operations plays a critical role in delivering intelligence-led responses to Serious and Organised Crime (SOC). Operating at the forefront of covert communications data collection under the Investigatory Powers Act 2016, the role ensures the timely delivery of high-quality intelligence to support operational decision-making across the NCA, UKIC and law enforcement partners. This is a fast-paced, high-impact position requiring strong leadership, operational oversight and collaboration across a complex and evolving intelligence environment.
The Operations Manager leads and delivers operational activity within Integrated Communications Intelligence (ICI) Operations, a key function of the NCA’s Intelligence Directorate. The role supports the UK’s response to Serious and Organised Crime (SOC) through the lawful collection, analysis, and dissemination of communications intelligence.
Operating in a dynamic, sensitive, and fast-paced environment, you will ensure intelligence capabilities are effectively deployed to provide timely, accurate, and actionable insight to operational partners. This includes close collaboration with NCA Investigations, intelligence colleagues, the UK Intelligence Community (UKIC), and wider law enforcement partners.
You will lead and manage a team of Intelligence Officers, delivering operational activity across a complex portfolio. The role involves enabling the lawful collection, assessment, and dissemination of time-critical intelligence, ensuring NCA collection resources are directed at the most serious criminal threats in the UK and overseas. This work directly contributes to the disruption of criminal activity, including drugs and firearms trafficking, money laundering, organised immigration crime (OIC) and child sexual abuse.
Working within a covert and sensitive environment, you will manage operational risk, including threats to life, firearms-related activity, and crimes in action, while ensuring adherence to legal and compliance frameworks. You will also represent ICI in internal and external forums, manage tasked caseloads, and build strong working relationships across teams and partner organisations.
This is an excellent opportunity for a motivated individual with strong leadership skills to operate in a high-impact, operational role.
Please note: Due to the nature of the work and systems involved, this role is fully office-based and does not support hybrid working. Candidates based in our London office will require DV (Enhanced) on entry.
The Operations Manager leads and delivers operational activity within Integrated Communications Intelligence (ICI) Operations, a key function of the NCA’s Intelligence Directorate. The role supports the UK’s response to Serious and Organised Crime (SOC) through the lawful collection, analysis, and dissemination of communications intelligence.
Operating in a dynamic, sensitive, and fast-paced environment, you will ensure intelligence capabilities are effectively deployed to provide timely, accurate, and actionable insight to operational partners. This includes close collaboration with NCA Investigations, intelligence colleagues, the UK Intelligence Community (UKIC), and wider law enforcement partners.
You will lead and manage a team of Intelligence Officers, delivering operational activity across a complex portfolio. The role involves enabling the lawful collection, assessment, and dissemination of time-critical intelligence, ensuring NCA collection resources are directed at the most serious criminal threats in the UK and overseas. This work directly contributes to the disruption of criminal activity, including drugs and firearms trafficking, money laundering, organised immigration crime (OIC) and child sexual abuse.
Working within a covert and sensitive environment, you will manage operational risk, including threats to life, firearms-related activity, and crimes in action, while ensuring adherence to legal and compliance frameworks. You will also represent ICI in internal and external forums, manage tasked caseloads, and build strong working relationships across teams and partner organisations.
This is an excellent opportunity for a motivated individual with strong leadership skills to operate in a high-impact, operational role.
Please note: Due to the nature of the work and systems involved, this role is fully office-based and does not support hybrid working. Candidates based in our London office will require DV (Enhanced) on entry.
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