ICC Call Handler - Parkway, Manchester
| Posting date: | 01 June 2026 |
|---|---|
| Salary: | £25,760.00 to £27,476.00 per year |
| Additional salary information: | £25760.00 - £27476.00 a year |
| Hours: | Full time |
| Closing date: | 21 June 2026 |
| Location: | Parkway, Manchester, M14 7LU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9242-26-0106 |
Summary
Due to the nature of the hours only applicants over the age of 18 can apply for this role. Visa sponsorship is not possible for this role for either candidates or existing employees. Shifts:This service runs 24/7 365 days a year - A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and include working nights / early hours. Please read FAQ for details on shifts- Flexibility is required. You are to be contracted to hours not days. Shift lengths and rota patterns you work will vary subject to the operational needs of the business - you may be asked to work anything from 8,10,11, or 12 hour shifts including overnight shifts for example. Notice will be given of any changes. To consider staff wellbeing consecutive shifts will have similar start times. (Usually working to a 3hr window) Staff will tend to work 3 out of 4 weekends. Staff will have 4-6 weeks notice of their allocated shifts. Where possible Rest Days will be scheduled together. rota patterns are subject to change and working shift lengths can vary and are subject to change at any time and in such circumstances Training: Full training will be given to the successful candidates. You will be placed on a training programme which will run Full Time 37.5 for the length of the course. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits. Continued employment is conditional upon the successful completion of the mandatory training programme, which includes all required assessments and a preceptorship period. You must achieve a satisfactory pass in all components of this programme. Next training course;07/09/2026 -15/11/2026 (10 weeks) Conversion Courses: In time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of the conversion training will include practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent ICC Call Handler Failure to meet this requirement will be treated as a capability issue under the Employment Rights Act 1996 and NWAS Workforce Performance Management policy and procedure. If you do not successfully pass any aspect of the training course within the specified timeframe and to the required standard, the Trust reserves the right to terminate your employment on the grounds that you are unable to perform the role for which you were employed.We currently offer full-time positions (37.5 hours per week) but may consider 30+ hours Multiple Adverts out?:If multiple adverts out candidates will only be invited to one site and will receive one interview and assessment therefore, please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.Sponsorship:Visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.