Duty Officer (10 hours per week) Tuesday & Thursday 4pm - 9pm
| Posting date: | 29 May 2026 |
|---|---|
| Salary: | £13.45 per hour |
| Additional salary information: | Salary rising to £13.45 per hour from May |
| Hours: | Part time |
| Closing date: | 28 June 2026 |
| Location: | LE3 1QZ |
| Remote working: | On-site only |
| Company: | The Braunstone Foundation t/as b-inspired |
| Job type: | Permanent |
| Job reference: | DR004 |
Summary
Overview of Job:
To deliver an effective customer orientated reception service to all tenants, visitors and groups, providing the highest possible standards of customer service.
Main Duties & Responsibilities:
1. To provide a welcoming and professional reception service.
2. Dealing effectively with face to face, telephone and email enquiries. Completing booking forms to ensure customer requirements are met, issuing receipts for cash and card payments taken and reconciling payments received.
3. Working effectively as a team member, sharing information and supporting colleagues in delivering open days, events and projects such as ‘Holiday Hunger Schemes’ (This could include setting up / clearing spaces, supporting mealtimes, providing First Aid )
4. To ensure that monitoring and recording systems are used (computer based and manual) to share information and support service delivery. Track customer activities and provide statistical information for monitoring key for future development.
5. To support the wider team ensuring that hireable space is available as booked including the setting out, clearing/cleaning of rooms/space. In addition to take responsibility for the coordination of refreshments and resources requested. Checking spaces after each hire to ensure the highest possible standard is maintained and any damage is reported promptly.
6. Ensure that the presentation of the reception and communal areas are excellent at all times including Kitchens, Car park and Bin store. In particular ensuring that daily Building checks are completed and that all equipment and facilities are being used in a safe and effective way with requirements being documented and urgent actions being reported to the centre manager.
8. To undertake personal development in the role. Note: The role is subject to a DBS Check. First Aid Training will be provided
General Duties:
9. The post holder may also be required to undertake any other duties that may from time to time be required, taking into account the post holder’s knowledge, skills and experience.
10. To ensure promotion and implementation of policies in relation to equalities: to ensure that all work is conducted in a safe and effective way in line with Health & Safety requirements.
11. To carry out work in such a way as to promote the businesses aims, objectives and agreed policies.
12. This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the post.
To deliver an effective customer orientated reception service to all tenants, visitors and groups, providing the highest possible standards of customer service.
Main Duties & Responsibilities:
1. To provide a welcoming and professional reception service.
2. Dealing effectively with face to face, telephone and email enquiries. Completing booking forms to ensure customer requirements are met, issuing receipts for cash and card payments taken and reconciling payments received.
3. Working effectively as a team member, sharing information and supporting colleagues in delivering open days, events and projects such as ‘Holiday Hunger Schemes’ (This could include setting up / clearing spaces, supporting mealtimes, providing First Aid )
4. To ensure that monitoring and recording systems are used (computer based and manual) to share information and support service delivery. Track customer activities and provide statistical information for monitoring key for future development.
5. To support the wider team ensuring that hireable space is available as booked including the setting out, clearing/cleaning of rooms/space. In addition to take responsibility for the coordination of refreshments and resources requested. Checking spaces after each hire to ensure the highest possible standard is maintained and any damage is reported promptly.
6. Ensure that the presentation of the reception and communal areas are excellent at all times including Kitchens, Car park and Bin store. In particular ensuring that daily Building checks are completed and that all equipment and facilities are being used in a safe and effective way with requirements being documented and urgent actions being reported to the centre manager.
8. To undertake personal development in the role. Note: The role is subject to a DBS Check. First Aid Training will be provided
General Duties:
9. The post holder may also be required to undertake any other duties that may from time to time be required, taking into account the post holder’s knowledge, skills and experience.
10. To ensure promotion and implementation of policies in relation to equalities: to ensure that all work is conducted in a safe and effective way in line with Health & Safety requirements.
11. To carry out work in such a way as to promote the businesses aims, objectives and agreed policies.
12. This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the post.