Housing Support Worker (Agile)
| Posting date: | 29 May 2026 |
|---|---|
| Salary: | £13.36 per hour |
| Hours: | Full time |
| Closing date: | 26 June 2026 |
| Location: | North Wales, UK |
| Remote working: | On-site only |
| Company: | North Wales Housing |
| Job type: | Permanent |
| Job reference: |
Summary
Housing Support Worker (Agile)
Location: Conwy/Gwynedd
Contract: Permanent
Salary: £24,545 per annum (£13.36 per hour)
Hours: 35 hours per week, Monday to Sunday, flexibility required
Do you have the ability to maintain a calm and professional approach while supporting vulnerable individuals and managing occasional challenging situations? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development.
About the Role
Reporting to the Supported Housing Manager, you’ll be responsible for contributing towards the delivery of a person-centred trauma informed support service within the standards and requirements of NWH, commissioners, funders, and stakeholders.
Key responsibilities include:
• Ensuring the safety of the building and residents
• Acting as first point of call to deal with any incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
• Keeping accurate records as required and handing over to staff as appropriate
• Assisting clients with claims for housing and associated benefits
• Providing a range of engagement and involvement activities to promote social inclusion amongst clients
About You
We’re looking for professional individuals who put customers at the heart of everything they do.
Essential requirements:
• Awareness of professional boundaries
• Understanding of safeguarding principles for children and vulnerable adults
• Awareness of the support needs of vulnerable people
• Demonstrable experience of working in a client centred environment
• Demonstrable experience of working in a confidential manner
Why Join Us?
North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.
We offer:
• A supportive, values driven organisation
• Minimum of 25 days annual leave plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme
Applying
If you’re client focused and keen to support a meaningful project, we’d love to hear from you.
Our values
We work as One Team, build Trust, stay Open, and continue to Learn — always putting our residents and communities first.
At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.
Location: Conwy/Gwynedd
Contract: Permanent
Salary: £24,545 per annum (£13.36 per hour)
Hours: 35 hours per week, Monday to Sunday, flexibility required
Do you have the ability to maintain a calm and professional approach while supporting vulnerable individuals and managing occasional challenging situations? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development.
About the Role
Reporting to the Supported Housing Manager, you’ll be responsible for contributing towards the delivery of a person-centred trauma informed support service within the standards and requirements of NWH, commissioners, funders, and stakeholders.
Key responsibilities include:
• Ensuring the safety of the building and residents
• Acting as first point of call to deal with any incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
• Keeping accurate records as required and handing over to staff as appropriate
• Assisting clients with claims for housing and associated benefits
• Providing a range of engagement and involvement activities to promote social inclusion amongst clients
About You
We’re looking for professional individuals who put customers at the heart of everything they do.
Essential requirements:
• Awareness of professional boundaries
• Understanding of safeguarding principles for children and vulnerable adults
• Awareness of the support needs of vulnerable people
• Demonstrable experience of working in a client centred environment
• Demonstrable experience of working in a confidential manner
Why Join Us?
North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.
We offer:
• A supportive, values driven organisation
• Minimum of 25 days annual leave plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme
Applying
If you’re client focused and keen to support a meaningful project, we’d love to hear from you.
Our values
We work as One Team, build Trust, stay Open, and continue to Learn — always putting our residents and communities first.
At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.