Service Centre Team Leader
| Posting date: | 27 May 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 June 2026 |
| Location: | Newcastle, NE1 5DL |
| Company: | SSP Food Travel Experts |
| Job type: | Permanent |
| Job reference: | 1508070037 |
Summary
Join Rail Gourmet - Catered to You and Your Career!
Rail Gourmet UK is seeking a motivated individual to join our team as a Customer Service Team Leader for TransPennine Express (TPE) at Newcastle Stores.
Pay Rate: £15.55 per hour.
Hours: Full Time (39 hours).
Shifts: Rotational shifts between 5:30am and 10pm, including weekends.
- Applicants must be 18 years or older due to certain responsibilities within the role.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
AS A CUSTOMER SERVICE TEAM LEADER YOU’LL:
- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
- Strategically place products to minimize wastage through effective rotation.
WHY JOIN AS A CUSTOMER SERVICE TEAM LEADER?
At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as a Customer Service Team Leader.
Please note that if your application is successful, you will be required to complete a DBS check.
Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.