Indoor Climbing Centre Staff Apprentice
| Posting date: | 26 May 2026 |
|---|---|
| Salary: | £240 per week |
| Hours: | Full time |
| Closing date: | 25 June 2026 |
| Location: | BN1 5JD |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/247348-37853 |
Summary
As an Apprentice, your responsibilities will include:
Instruction & Coaching
- Deliver climbing sessions and courses safely and effectively, following company training and relevant syllabi (e.g. NICAS, Kids Club Logbook).
- Adapt instruction to suit different ages, abilities, and learning styles.
- Incorporate "Play Their Way" principles to foster autonomy, creativity, and confidence.
- Maintain safeguarding awareness and adhere to company protocols.
- Conduct dynamic risk assessments and ensure all safety procedures are followed.
- Provide clear, inclusive, and engaging communication with participants, parents, and carers.
- Contribute ideas to continually improve the session programme.
Front of House & Customer Service
- Be the welcoming face of High Sports at reception and across the centre.
- Check in members and guests, handle bookings, and provide clear safety information.
- Engage positively with customers both in person and over the phone or email.
- Provide short tours or introductions for new visitors to ensure confidence and safety.
- Handle customer enquiries and complaints professionally, using the WELCOME framework.
- Complete registration forms, waivers, and safety checks accurately.
- Support retail sales and ensure reception displays are tidy, stocked, and inviting.
- Assist in maintaining a clean, safe, and well-presented environment.
Health, Safety & Wellbeing
- Conduct regular floor walks to ensure safety, cleanliness, and a positive atmosphere, using friendly, respectful communication so customers feel supported and able to use the centre safely.
- Uphold the company's safety standards at all times, in accordance with training and policy.
- Report accidents, incidents, and near misses immediately, following procedure.
- Carry out safety and cleanliness checks as part of daily routines.
- Take an active role in promoting wellbeing for staff and customers alike.
- Ensure compliance with safeguarding, first aid, and data protection responsibilities.
Teamwork & Development
- Work collaboratively with all departments to deliver seamless service.
- Attend team meetings, briefings, and training sessions as required.
- Take ownership of your own development and engage with feedback positively.
- Contribute to a supportive workplace culture based on respect, energy, and communication.
You will also work towards gaining your Community Activator Coach L2 qualification over the duration of 15 months.