Bereavement Services Apprentice
| Posting date: | 26 May 2026 |
|---|---|
| Salary: | £14,600 per year |
| Hours: | Full time |
| Closing date: | 02 June 2026 |
| Location: | Boston, Lincolnshire |
| Remote working: | On-site only |
| Company: | Boston Borough Council |
| Job type: | Apprenticeship |
| Job reference: |
Summary
We are seeking a caring, reliable and conscientious Bereavement Services Assistant to support the day to day operation of our crematorium and cemetery services.
This is an on the job learning role, offering a varied mix of practical, administrative and customer facing duties. You will play a key part in ensuring funerals and memorial services are delivered with dignity, respect and professionalism, providing an excellent service to families at a sensitive time.
About the role
Working as part of a supportive team, you will be involved in a wide range of duties, including:
Supporting office based administration, answering enquiries and dealing with members of the public
Assisting with funeral arrangements and liaising with funeral directors, clergy and service providers
Preparing chapels for services and supporting music, visual tributes and live streaming
Meeting funeral corteges and assisting with chapel duties and pall bearing where required
Maintaining the cleanliness of public and non public areas within the crematorium
Supporting cemetery and memorial duties, including interments, scattering of ashes and light grounds maintenance
Assisting with parking, safety and the placement of floral tributes
What we’re looking for
Works well as part of a team and can also carry out tasks independently
Is courteous, polite and sensitive when dealing with bereaved families
Is committed to high standards of customer care
Demonstrates honesty, integrity and professionalism at all times
Is adaptable, reliable and able to work to deadlines
What qualification will I gain?
Customer Service Practitioner Level 2
If you have any questions about the role please contact Peter Dunbar, Peter.Dunbar@boston.gov.uk
BENEFITS: We offer excellent terms and conditions of employment including:
Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher for regular screen users
Flexible Working Policy
Agile Working Policy*
Car mileage reimbursement*
Excellent career progression and training opportunities
Long Service Recognition*
Salary sacrifice car scheme roles over 33k*
*Certain restrictions may apply
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
This is an on the job learning role, offering a varied mix of practical, administrative and customer facing duties. You will play a key part in ensuring funerals and memorial services are delivered with dignity, respect and professionalism, providing an excellent service to families at a sensitive time.
About the role
Working as part of a supportive team, you will be involved in a wide range of duties, including:
Supporting office based administration, answering enquiries and dealing with members of the public
Assisting with funeral arrangements and liaising with funeral directors, clergy and service providers
Preparing chapels for services and supporting music, visual tributes and live streaming
Meeting funeral corteges and assisting with chapel duties and pall bearing where required
Maintaining the cleanliness of public and non public areas within the crematorium
Supporting cemetery and memorial duties, including interments, scattering of ashes and light grounds maintenance
Assisting with parking, safety and the placement of floral tributes
What we’re looking for
Works well as part of a team and can also carry out tasks independently
Is courteous, polite and sensitive when dealing with bereaved families
Is committed to high standards of customer care
Demonstrates honesty, integrity and professionalism at all times
Is adaptable, reliable and able to work to deadlines
What qualification will I gain?
Customer Service Practitioner Level 2
If you have any questions about the role please contact Peter Dunbar, Peter.Dunbar@boston.gov.uk
BENEFITS: We offer excellent terms and conditions of employment including:
Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher for regular screen users
Flexible Working Policy
Agile Working Policy*
Car mileage reimbursement*
Excellent career progression and training opportunities
Long Service Recognition*
Salary sacrifice car scheme roles over 33k*
*Certain restrictions may apply
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.