Business Support Officer | Wellbeing
| Posting date: | 22 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,207.95 per annum |
| Hours: | Full time |
| Closing date: | 21 June 2026 |
| Location: | Colchester, CO4 9YQ |
| Company: | Provide CIC |
| Job type: | Permanent |
| Job reference: | 7992709/828-PROVIDE4101 |
Summary
Business Support Officer. This postholder will be responsible for providing administration support for services provided by, and the Directors of, Provide Wellbeing Ltd.
Ability to organise and plan own workload effectively.
Ability resolve queries etc competently and to escalate to team leader when necessary, via email and telephone.
Understanding of customer service and able to implement effectively.
Able to use initiative within the framework of standard processes/procedures.
Ability to work within a team environment
Reliable, accurate and excellent attention to detail
Advanced key boarding skills
Competent IT skills – Microsoft Office including Outlook
Provide Wellbeing Ltd - Previous experience in business administration with good customer service skills. Background knowledge in Neurodevelopmental services is desired but not essential.
• Responsible for the end to end processing of patient referrals and appointments from multiple sources and channels against key performance indicators. This includes all patient communication and correspondence including managing responses to patient requests in liaison with the clinical team and management.
• Utilise key systems and reports to manage patient waiting times, back end processing of systems / tools, providing insight into patient demand to ensure adherence to KPI’s, escalating to management deficits or surplus in capacity versus demand.
• Support management in the induction of new employees, contractors and temporary staff.
• Responsible for ensuring the administration, reception and clinical environments are clean, organised and tidy and reflect the Company Brand and Values, reporting any building maintenance issues to management and liaising with supplies to agree suitable times for any work required.
This advert closes on Friday 5 Jun 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.