Service Manager - Outpatients | University Hospitals of Derby and Burton NHS Foundation Trust
| Posting date: | 22 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £49,387 - £56,515 per annum |
| Hours: | Full time |
| Closing date: | 21 June 2026 |
| Location: | Derby, DE22 3NE |
| Company: | University Hospitals of Derby and Burton NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 8014344/320-CDCS-4138 |
Summary
We are seeking an ambitious and talented individual ready to take the next step in their career as an Operational Manager within the NHS.
This is an exciting opportunity for an experienced and motivated leader to manage our busy Outpatient administrative services, driving high-quality, patient-centred care. As part of the senior leadership team, you will provide day-to-day operational management of the Centralised Outpatient Administration Teams, ensuring efficient delivery of services across multiple specialties at Royal Derby Hospital.
The service includes approximately 132 WTE staff, with a budget of circa £2m, supporting around 750,000 outpatient appointments annually across all Clinical Divisions.
You will be a supportive and visible leader, able to engage, motivate and empower teams, recognising success while maintaining clear accountability. With a proven track record of leadership, you will role model Trust values, inspire a shared purpose and drive service improvement and transformational change.
This is a key role with significant organisational impact, requiring strong stakeholder management skills and clear communication. You will join at a time of change, supporting transformation of outpatient services, including the implementation of a new EPR system. Experience in change management will be essential.
For an informal discussion, contact Thamina Parveen at thamina.parveen1@nhs.net. If shortlisted, a visit prior to interview will be required.
Brief overview of responsibilities:
• Co-ordinating the delivery of key performance management targets.
• Lead on specific areas of service development and transformation, supporting the General Manager (and wider team), ensuring proposals and solutions concerning key national and local initiatives are taken forward.
• The Service Manager is a key member of the Business Unit and is responsible for supporting the senior management team over the range of their responsibilities.
Closing date: 07 June 2026
Interview date: 19 June 2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts about our Trust:
• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
This advert closes on Sunday 7 Jun 2026