Administration Officer - Debt - Sunderland
| Posting date: | 21 May 2026 |
|---|---|
| Salary: | £27,866 per year |
| Additional salary information: | National 27,866 |
| Hours: | Full time |
| Closing date: | 02 June 2026 |
| Location: | Sunderland |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 461284/1 |
Summary
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.
As part of CFCD you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.
If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.
- Providing excellent customer service via administrative tasks and through inbound and outbound telephone calls.
- Dealing effectively and professionally with enquiries from customers and organisations.
- Communicating clearly and concisely, respecting diversity at all times.
- Ensuring information and data is recorded accurately and that customer records are up to date.
- Be able to work effectively both alone and within a team – treat colleagues with respect, display integrity, support others and act as a positive role model.
- Have effective communication skills – take personal responsibility for providing outstanding customer service.
- Be willing to learn – you will receive high-quality, tailored training in DWP’s digital systems, policies, and procedures.
- Be adaptable – have a positive and flexible attitude, able to be proactive and problem solve.
- Have good attention to detail.
- Debt Management centres carry out a combined role of administrative tasks and Telephony calls, and successful candidates will be required to spend their working hours doing a combination of both tasks, which will require candidates to use a variety of IT systems.
Proud member of the Disability Confident employer scheme