Passenger Transport Coordinator / Scheduler
| Posting date: | 20 May 2026 |
|---|---|
| Salary: | £26,824 to £29,064 per year |
| Hours: | Part time |
| Closing date: | 03 June 2026 |
| Location: | Hull, HU1 3JR |
| Remote working: | On-site only |
| Company: | Hull City Council |
| Job type: | Contract |
| Job reference: | JOB_POSTING-3-156 |
Summary
Number of Vacancies:
0
Time Type:
Part time
Worker Type:
Fixed Term (Fixed Term)
Proposed Interview Date:
Monday, June 15, 2026
Hours of Work:
22
Hiring Manager:
Kirsty Craven
Contact Number:
01482 612717 x2717
Job Description Summary:
This is a Part Time, Fixed Term position to cover maternity leave. This position will be available from date of offer.
Proposed Interview Date: 15th June 2026.
About the Role
In this role, you will coordinate home to school transport arrangements for children and young people with Special Educational Needs and Disabilities (SEND), as well as transport for adult day care services. You will ensure transport arrangements are safe, compliant, value for money and tailored to individual needs.
You will work closely with families, schools, social care professionals, transport providers and internal council teams, acting as a key point of contact and helping to resolve issues in a fair, sensitive and professional way.
Key Responsibilities:
• Coordinate and schedule home to school and adult day care transport in line with council policy, statutory guidance and the SEND Code of Practice
• Review transport eligibility, manage requests, appeals and complaints, and ensure accurate records are maintained
• Plan and allocate routes across internal transport teams and external contractors
• Ensure appropriate safeguarding measures, risk assessments and health safety controls are in place
• Maintain and update transport systems (such as Mobisoft, Synergy and Care First) and produce reports to support service delivery and performance management
• Liaise with parents/carers, schools, academies, health professionals and other agencies to support child focused transport solutions
• Identify and support opportunities for independent travel training and personal transport budgets
• Contribute to delivering a high quality, efficient transport service that supports independence, attendance and wellbeing.
About You:
• Has experience working in a busy, customer facing role, ideally within a local authority or multi agency environment
• Is confident managing sensitive information and dealing with challenging or emotional situations
• Has strong organisational skills and can prioritise workload to meet statutory timescales
• Communicates effectively with families, colleagues and partners, both verbally and in writing
• Demonstrates a clear commitment to safeguarding children, young people and vulnerable adults
• Has a good working knowledge of data protection and confidentiality requirements
• Is motivated, resilient and able to use their own initiative
https://www.workingforhullcitycouncil.org.uk/careers-hull-city-council-1/streetscene
ROLE AND PURPOSE
To coordinate all activities relating to home to school transport for children and young people with special educational needs and disabilities, reviewing arrangements, promoting independent travel and Personal Transport Budgets in line with the eligibility criteria of council policy and statutory guidance.
Ensuring all relevant information is obtained and kept up to date to enable children and young people and adults to be transported safely and appropriately meeting their needs.
To contribute to planning a safe, high quality, efficient, value for money Passenger Transport Service for Children’s Young People and Family Services and Adult Day Care that supports independence and attendance at school or Day Care Centres / Respite of significant numbers of Special Educational Needs Children, Looked After Children, Pupil Referral Units, Post 16 and adult clients.
Contributes to ensuring that the Council’s statutory duty of providing free “home to school” transport for eligible children of compulsory school age living in the local authority area is discharged and compliant with national legislation.
Plays a key role in commissioning external contractors, allocating routes to both the internal delivery team and contractors.
PRINCIPAL ACCOUNTABILITIES:
1. To promote and safeguard the welfare of children, young people and/or vulnerable adults.
2. Statutory Obligations – The Education Act 2002 and the Education and Inspections Act 2006 places a duty on the Council to provide free home to school Transport for eligible children of compulsory school age residing in the local authority’s area. Ensure administration of requests, reviews, complaints and appeals for home to school transport, adult day care are in line with council policy and procedures and SEND Code of Practice.
3. Coordinate all home to school transport requests for children and young people with SEND ensuring all relevant information is obtained from parents/carers and CHCP professionals to enable appropriate scheduling of transport and drivers and passenger assistants have access to accurate and up to date information.
4. Engage in partnership working to find ways of meeting the needs of children and young people in a creative, outcome focused way whilst ensuring the principles of value for money.
5. Check that appropriate safeguarding controls and risk assessments are in place and effectively plan / schedule all passenger transport in relation to the received specification. Allocate resources from both the internal delivery team and external contractors, and where appropriate support the commissioning of additional / specialist support (i.e. Nurse) to contribute to ensuring that transport is delivered safely and on time to support independence and attendance at school. Review and adjust plans / schedules in light of changing needs of individuals and of changes in demand.
6. Updates and maintains operational Transport Systems (i.e. Mobisoft; Synergy, Care First) with the latest information. Produces and shares system reports with stakeholders to inform positive communications and performance management / reporting. Contributes to the development of key operational systems (Mobisoft and Assyst) to enhance communication with customers and support service improvement.
7. To be a point of contact for the Planning and Performance Team. To respond efficiently and effectively to day-to-day customer and supplier enquiries and complaints that promotes professional relationships with stakeholders. Escalate more complex issues to the Team Leader. To manage the child’s, young person’s, and family’s expectations of service provision, mediating problems, and issues as they arise.
8. Annually review all home to school transport eligibility, ensuring personal information is up to date and accurate; communicating any changes, in a timely manner to enable appropriate scheduling of transport and drivers and passenger assistants have access to accurate and up to date information.
9. Liaise with academies, schools and special schools attending multi agency meetings to ensuring child focused transport arrangements are in place for children and young people with complex needs.
10. Identify children and young people who require independent travel training; liaising with Independent Travel Trainer to ensure resources are maximised and free travel passes are organised.
11. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety, and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate HS policy.
https://hulljobs-s3document-storage.s3.eu-west-2.amazonaws.com/jd/nc4233.passenger%20transport%20coordinator%20Scheduler.docx
Compensation Grades:
GRADES 5.
Pay Ranges:
£26,824.00 - £29,064.00
Job Classifications:
3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)
Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities
Please ensure that you complete and submit your application by midnight prior to the closing date.
We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
0
Time Type:
Part time
Worker Type:
Fixed Term (Fixed Term)
Proposed Interview Date:
Monday, June 15, 2026
Hours of Work:
22
Hiring Manager:
Kirsty Craven
Contact Number:
01482 612717 x2717
Job Description Summary:
This is a Part Time, Fixed Term position to cover maternity leave. This position will be available from date of offer.
Proposed Interview Date: 15th June 2026.
About the Role
In this role, you will coordinate home to school transport arrangements for children and young people with Special Educational Needs and Disabilities (SEND), as well as transport for adult day care services. You will ensure transport arrangements are safe, compliant, value for money and tailored to individual needs.
You will work closely with families, schools, social care professionals, transport providers and internal council teams, acting as a key point of contact and helping to resolve issues in a fair, sensitive and professional way.
Key Responsibilities:
• Coordinate and schedule home to school and adult day care transport in line with council policy, statutory guidance and the SEND Code of Practice
• Review transport eligibility, manage requests, appeals and complaints, and ensure accurate records are maintained
• Plan and allocate routes across internal transport teams and external contractors
• Ensure appropriate safeguarding measures, risk assessments and health safety controls are in place
• Maintain and update transport systems (such as Mobisoft, Synergy and Care First) and produce reports to support service delivery and performance management
• Liaise with parents/carers, schools, academies, health professionals and other agencies to support child focused transport solutions
• Identify and support opportunities for independent travel training and personal transport budgets
• Contribute to delivering a high quality, efficient transport service that supports independence, attendance and wellbeing.
About You:
• Has experience working in a busy, customer facing role, ideally within a local authority or multi agency environment
• Is confident managing sensitive information and dealing with challenging or emotional situations
• Has strong organisational skills and can prioritise workload to meet statutory timescales
• Communicates effectively with families, colleagues and partners, both verbally and in writing
• Demonstrates a clear commitment to safeguarding children, young people and vulnerable adults
• Has a good working knowledge of data protection and confidentiality requirements
• Is motivated, resilient and able to use their own initiative
https://www.workingforhullcitycouncil.org.uk/careers-hull-city-council-1/streetscene
ROLE AND PURPOSE
To coordinate all activities relating to home to school transport for children and young people with special educational needs and disabilities, reviewing arrangements, promoting independent travel and Personal Transport Budgets in line with the eligibility criteria of council policy and statutory guidance.
Ensuring all relevant information is obtained and kept up to date to enable children and young people and adults to be transported safely and appropriately meeting their needs.
To contribute to planning a safe, high quality, efficient, value for money Passenger Transport Service for Children’s Young People and Family Services and Adult Day Care that supports independence and attendance at school or Day Care Centres / Respite of significant numbers of Special Educational Needs Children, Looked After Children, Pupil Referral Units, Post 16 and adult clients.
Contributes to ensuring that the Council’s statutory duty of providing free “home to school” transport for eligible children of compulsory school age living in the local authority area is discharged and compliant with national legislation.
Plays a key role in commissioning external contractors, allocating routes to both the internal delivery team and contractors.
PRINCIPAL ACCOUNTABILITIES:
1. To promote and safeguard the welfare of children, young people and/or vulnerable adults.
2. Statutory Obligations – The Education Act 2002 and the Education and Inspections Act 2006 places a duty on the Council to provide free home to school Transport for eligible children of compulsory school age residing in the local authority’s area. Ensure administration of requests, reviews, complaints and appeals for home to school transport, adult day care are in line with council policy and procedures and SEND Code of Practice.
3. Coordinate all home to school transport requests for children and young people with SEND ensuring all relevant information is obtained from parents/carers and CHCP professionals to enable appropriate scheduling of transport and drivers and passenger assistants have access to accurate and up to date information.
4. Engage in partnership working to find ways of meeting the needs of children and young people in a creative, outcome focused way whilst ensuring the principles of value for money.
5. Check that appropriate safeguarding controls and risk assessments are in place and effectively plan / schedule all passenger transport in relation to the received specification. Allocate resources from both the internal delivery team and external contractors, and where appropriate support the commissioning of additional / specialist support (i.e. Nurse) to contribute to ensuring that transport is delivered safely and on time to support independence and attendance at school. Review and adjust plans / schedules in light of changing needs of individuals and of changes in demand.
6. Updates and maintains operational Transport Systems (i.e. Mobisoft; Synergy, Care First) with the latest information. Produces and shares system reports with stakeholders to inform positive communications and performance management / reporting. Contributes to the development of key operational systems (Mobisoft and Assyst) to enhance communication with customers and support service improvement.
7. To be a point of contact for the Planning and Performance Team. To respond efficiently and effectively to day-to-day customer and supplier enquiries and complaints that promotes professional relationships with stakeholders. Escalate more complex issues to the Team Leader. To manage the child’s, young person’s, and family’s expectations of service provision, mediating problems, and issues as they arise.
8. Annually review all home to school transport eligibility, ensuring personal information is up to date and accurate; communicating any changes, in a timely manner to enable appropriate scheduling of transport and drivers and passenger assistants have access to accurate and up to date information.
9. Liaise with academies, schools and special schools attending multi agency meetings to ensuring child focused transport arrangements are in place for children and young people with complex needs.
10. Identify children and young people who require independent travel training; liaising with Independent Travel Trainer to ensure resources are maximised and free travel passes are organised.
11. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety, and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate HS policy.
https://hulljobs-s3document-storage.s3.eu-west-2.amazonaws.com/jd/nc4233.passenger%20transport%20coordinator%20Scheduler.docx
Compensation Grades:
GRADES 5.
Pay Ranges:
£26,824.00 - £29,064.00
Job Classifications:
3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)
Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities
Please ensure that you complete and submit your application by midnight prior to the closing date.
We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.