Associate Service Transition Manager
| Posting date: | 19 May 2026 |
|---|---|
| Salary: | £38,772 to £39,621 per year |
| Hours: | Full time |
| Closing date: | 31 May 2026 |
| Location: | B1 2AX |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 458379/1 |
Summary
As an Associate Service Transition Manager within DWP’s Digital Channels Live Service Team, you’ll play a vital role in ensuring new and amended IT services are transitioned into live operation in a controlled, compliant and customer‑focused way. Working across IT operations, delivery teams and stakeholders, you’ll help plan, validate and coordinate service transitions that support some of the most critical public services in the UK.
You will support projects from an early stage, shaping service readiness, defining acceptance criteria, coordinating resources, and ensuring governance, risk and assurance requirements are met. Your work will directly contribute to the stability, resilience and continuous improvement of DWP’s live digital services; at national scale and with real social impact.
This role helps coordinate IT service transition activities to ensure new or changed digital services are introduced into live operation smoothly, safely and with minimal disruption to business as usual (BAU). It is a varied position that requires a proactive self‑starter with a strong understanding of both Service Management (eg - ITIL) and Project Management methodologies (eg - Agile) operating confidently across delivery, operations and governance.
The postholder plans, schedules and coordinates resources to support effective transitions, manages service and product acceptance criteria, and oversees service evaluation and readiness for live use. They control elements of the service lifecycle through formal change management processes, enabling beneficial change while protecting service stability and user experience. Clear documentation is developed in line with service transition policy, including handover materials, support models, rollout plans and post‑production support arrangements.
Working closely with project managers from the earliest stages, the role helps define transition deliverables, contributes to service design and operating models, and assesses readiness against agreed acceptance criteria to support successful cutover. Strong stakeholder awareness is essential, with responsibility for identifying, managing and escalating risks and issues, and supporting governance, risk and assurance processes.
The role also promotes service transition best practice, contributes to management reporting, and applies core service management principles, including availability and capacity management, to ensure reliable and sustainable live services.
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