Telephonist | University Hospitals of Derby and Burton NHS Foundation Trust
| Posting date: | 19 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,272 pa pro rata |
| Hours: | Part time |
| Closing date: | 18 June 2026 |
| Location: | Burton On Trent, DE13 0RB |
| Company: | University Hospitals of Derby and Burton NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 8020531/320-TWS-2165-BUR-A |
Summary
The role involves handling calls from patients, visitors, and colleagues across the organisation, ensuring everyone receives a courteous, respectful, and helpful response.
The Switchboard is a fast‑paced and varied department, offering the opportunity to carry out a wide range of tasks as part of a supportive team. While the role does not involve face‑to‑face contact with patients, you will play an important part in supporting them by responding to their enquiries over the phone with empathy and professionalism.
The team is also responsible for managing internal emergency calls, including fire and panic alarms, helping to maintain a safe environment for patients, visitors, and staff.
In addition to call handling, the role includes a range of administrative duties that support the effective day‑to‑day running of the service.
5 week rolling rota . This is an overnight vacancy. The shifts are 2230-0600 and 2200-0700
Previous applicant not need to apply.
Key Responsibilities
• Managing internal and external calls in a professional and supportive manner
• Responding to enquiries from colleagues at the reception desk
• Handling internal emergency calls calmly and efficiently
• Acting appropriately in response to fire alarms and other safety alerts
• Supporting colleagues by assessing faulty pagers and arranging replacements when required
Closing date for applications:02 June 2026
Interview date:16 June 2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
This advert closes on Tuesday 2 Jun 2026