Digital and Transformation Lead (PCN)
| Posting date: | 18 May 2026 |
|---|---|
| Salary: | £32,000 to £33,600 per year |
| Additional salary information: | £32000 - £33600 a year |
| Hours: | Full time |
| Closing date: | 12 June 2026 |
| Location: | Boston, PE20 3JE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3273-26-0001 |
Summary
To support delivery of the PCNs commitments under the Network Contract DES by enabling service improvement, supporting digital adoption and using data to drive change. The post holder will work with practices and system partners to improve patient access, experience and outcomes through practical implementation of transformation initiatives. Key Responsibilities 1. Service Improvement & Transformation Support the delivery of PCN transformation priorities in line with Network Contract DES requirements. When requested by the practices and if needed, work with them to identify service challenges and implement practical improvement solutions Assist in redesigning pathways to improve access, efficiency and patient experience. Contribute to the development and delivery of the PCN transformation plan. Provide hands-on support to practices to implement and sustain agreed changes. Apply quality improvement tools to support change and monitor outcomes. 2. Digital Transformation Support practices to use and optimise digital systems (e.g. online consultations, clinical systems, workflow tools). Assist with implementation of new technologies and digital initiatives across the PCN. Promote digital inclusion and support equitable access to services. Ensure digital changes align with PCN and system priorities. Be responsible for leading on DPIAs and data sharing agreements 3. Data & Population Health Use data, and in conjunction with the practices, to support service improvement, population health management and workforce planning. Collect, analyse, and present data to highlight trends, variation, and opportunities for improvement. Support consistent use of metrics and reporting across practices. Contribute to monitoring and evaluation of transformation initiatives. 4. Stakeholder Engagement & Communication Build effective working relationships with practice staff, PCN colleagues and system partners. Engage clinical and non-clinical teams in transformation activity. Support communication of changes to staff and patients. Facilitate sharing of learning and best practice across practices and PCNs Participate in meetings, working groups, and improvement initiatives. 5. Policy & Service Development Support Support interpretation and local implementation of national and system priorities, including the Network Contract DES. Assist in aligning practice activity with PCN and ICB objectives. Keep up to date with relevant policies and guidance. Person Specification The post holder will demonstrate: Experience in general practice, primary care, or a service improvement role. Understanding of PCNs and the Network Contract DES (or willingness to develop this knowledge). Experience supporting change, service improvement or project delivery. Ability to use data to inform decisions and measure outcomes. Familiarity with digital systems used in healthcare or similar environments. We use SystmOne in Boston so experience of this is an advantage but not essential as full training will be given. Strong communication and interpersonal skills. Ability to work independently with appropriate supervision and prioritise workload. Ability to interpret and present information clearly. Commitment to equality, diversity, inclusion, and improving access for all patients. Commitment to improving NHS services and patient outcomes. The post-holder will strive to maintain quality within the PCN, and will: Alert other members to issues of quality and risk Assess their own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the PCN by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources