Membership Manager
| Posting date: | 15 May 2026 |
|---|---|
| Salary: | £31,381 per year |
| Hours: | Part time |
| Closing date: | 14 June 2026 |
| Location: | Home-based, London, E1 6LP |
| Company: | Mencap |
| Job type: | Contract |
| Job reference: | 59941125 |
Summary
Job Advert
Join the Community Engagement Team at Mencap
We are looking for a proactive and relationship-focused Membership Manager to join Mencap’s Community Engagement Team. This is an exciting opportunity to play a key role in supporting a vibrant network of 264 independent organisations, many of whom proudly share the Mencap brand. As Membership Manager, you will act as a vital connector between our affiliate network and the wider organisation, helping members access the information, resources, opportunities, and support they need to thrive. You’ll build strong relationships across the network, ensuring organisations feel informed, valued, and supported in delivering their important work.
This is a part-time (30 hours per week), up to 12 month fixed term position.
What you’ll be doing
- Managing and overseeing the affiliation process for member organisations
- Acting as a key point of contact for brand, quality, and support enquiries
- Building strong, collaborative relationships with a wide range of stakeholders
- Creating engaging communications through digital platforms, email campaigns, and social media
- Sharing resources, opportunities, guidance, and updates across the network
- Using CRM systems to track engagement and maintain accurate network records
- Signposting organisations to relevant support and advice across the wider organisation
About you
We’re looking for someone who is:
- An excellent communicator with strong relationship-building skills
- Organised and confident managing a varied workload with great attention to detail
- Passionate about supporting organisations and delivering excellent stakeholder engagement
- Comfortable using CRM systems and digital communication platforms
- Proactive, approachable, and able to work collaboratively with a shared vision
This is a rewarding opportunity for someone who enjoys connecting people, strengthening partnerships, and making a meaningful impact through effective engagement and communication.
Applications close on 29 May 2026. However, we reserve the right to close this vacancy early if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible.
Interviews will be held on 4 June 2026.
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
· Everyone is expected to treat people well and make Mencap an inclusive organisation.
· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
· Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Join the Community Engagement Team at Mencap
We are looking for a proactive and relationship-focused Membership Manager to join Mencap’s Community Engagement Team. This is an exciting opportunity to play a key role in supporting a vibrant network of 264 independent organisations, many of whom proudly share the Mencap brand. As Membership Manager, you will act as a vital connector between our affiliate network and the wider organisation, helping members access the information, resources, opportunities, and support they need to thrive. You’ll build strong relationships across the network, ensuring organisations feel informed, valued, and supported in delivering their important work.
This is a part-time (30 hours per week), up to 12 month fixed term position.
What you’ll be doing
- Managing and overseeing the affiliation process for member organisations
- Acting as a key point of contact for brand, quality, and support enquiries
- Building strong, collaborative relationships with a wide range of stakeholders
- Creating engaging communications through digital platforms, email campaigns, and social media
- Sharing resources, opportunities, guidance, and updates across the network
- Using CRM systems to track engagement and maintain accurate network records
- Signposting organisations to relevant support and advice across the wider organisation
About you
We’re looking for someone who is:
- An excellent communicator with strong relationship-building skills
- Organised and confident managing a varied workload with great attention to detail
- Passionate about supporting organisations and delivering excellent stakeholder engagement
- Comfortable using CRM systems and digital communication platforms
- Proactive, approachable, and able to work collaboratively with a shared vision
This is a rewarding opportunity for someone who enjoys connecting people, strengthening partnerships, and making a meaningful impact through effective engagement and communication.
Applications close on 29 May 2026. However, we reserve the right to close this vacancy early if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible.
Interviews will be held on 4 June 2026.
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
· Everyone is expected to treat people well and make Mencap an inclusive organisation.
· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
· Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.