2 x Patient Services Advisor Posts (Part Time) - Yeovil Bases
| Posting date: | 15 May 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Additional salary information: | £12.71 an hour |
| Hours: | Full time |
| Closing date: | 31 May 2026 |
| Location: | YEOVIL, BA21 5RL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0215-PSAYEO-MAY26 |
Summary
You will be identifying and booking appointments and home visits in line with the practice protocols, including cross-organisation bookings. Search for, register if necessary and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues. Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone. Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment. Deal with requests from patients and GPs for emergency calls, following protocol and dialling 999 as required. Maintain an overview of the waiting areas, informing patients of any known delays and ensuring the area remains in a neat and tidy condition. Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team. Processing patient referrals and summarising consultation notes Record visit requests and alert duty doctor according to practice policy. Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information.