Complaints Administrator/Personal Assistant/Medical Secretary | East Lancashire Hospitals NHS Trust
| Posting date: | 01 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28,392 - £31,157 per annum |
| Hours: | Full time |
| Closing date: | 13 June 2026 |
| Location: | Blackburn, BB2 3HH |
| Company: | East Lancashire Hospitals NHS Trust |
| Job type: | Permanent |
| Job reference: | 7929840/435-MEC-054-26 |
Summary
Provide a comprehensive, high quality, administrative Personal Assistant and secretarial service the Directorate Manager (DM) / Directorate Matrons and provide ad hoc support to other staff within the relevant area. To be complaints co-ordinator for the ED/Acute Directorate ensuring all complaints are dealt with in a speedy professional and caring manner.
This role is office-basedMonday to Friday 9am to 5pmon site in the Emergency Department at Royal Blackburn .
Please refer to the attached job description and person specification for full details of the duties of this job.
Ensure that personal actions and conduct comply with the Trust Policies and Procedures, e.g. Health and Safety, Tobacco Control Policy, Equal Opportunities, Confidentiality, Data Protection Act (1998) and Moving and Handling Regulations.
Attend training courses as required, e.g. induction, moving and handling, fire lectures etc.
Conduct duties with regard to values and underpinning the Trust’s vision:
· If it is about me, involve me
· Working together with partnership
· Aspiring to excellence
· Ongoing improvement of our service
· This is my role and I want to carry it out to the best of my ability
Post holders are expected to work flexibly within their pay band. They should only be expected to carry out activities for which they are competent. Alternatively, they may carry out the additional duties if they are receiving support or training in order to obtain the recognised level of competence.
The Trust operates a Tobacco Control Policy.
Please refer to the attached job description and person specification for full details of the duties of this job.
This advert closes on Friday 29 May 2026