Customer Service Representative
| Posting date: | 13 May 2026 |
|---|---|
| Salary: | £15.00 to £15.50 per hour |
| Hours: | Full time |
| Closing date: | 12 June 2026 |
| Location: | Dorking, Surrey, RH41tf |
| Remote working: | On-site only |
| Company: | ProTech Recruitment Ltd |
| Job type: | Contract |
| Job reference: | 68572_1778679393 |
Summary
Customer Service Representative - Manufacturing / Life Sciences
Dorking Full Time
An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector.
This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.
Key Responsibilities- Processing and managing customer orders
- Handling customer enquiries via phone and email
- Monitoring open and delayed orders
- Investigating shipping, invoicing and production issues
- Liaising with internal departments including production and logistics
- Managing returns and customer documentation requests
- Ensuring compliance with internal procedures and processes
- Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment
- ERP system experience (Oracle highly desirable)
- Strong organisational skills and attention to detail
- Ability to work in a fast-paced environment
- Excellent communication and customer service skills
- Microsoft Office proficiency
- Salesforce experience
- German language skills would be a significant advantage
A fantastic opportunity to join a collaborative and professional team within a growing sector.