Guest Experience Manager
| Posting date: | 13 May 2026 |
|---|---|
| Salary: | £40,000.00 per year |
| Additional salary information: | Up to £40,000 per annum |
| Hours: | Full time |
| Closing date: | 10 June 2026 |
| Location: | Gloucestershire, GL16 7NN |
| Company: | FOREST HOLIDAYS LIMITED |
| Job type: | Permanent |
| Job reference: | ORG5843-AM1572302ColGEM |
Summary
A chance to lead, inspire, and deliver magical guest experiences in one of the UK’s most enchanting holiday destinations
Location: Forest of Dean (Coleford, Gloucestershire)
Salary: Up to £40,000 per annum
Working Hours: Full-time, 40 hours per week
Days of Work: Shifts vary Monday to Sunday on a rolling rota.
We have an exciting opportunity for a Guest Experience Manager to join our passionate team at Forest of Dean. Work in one of the UK’s most stunning forest locations, developing your skills while providing outstanding service to our guests. Sheltered beneath the protective canopy of ancient oak woodland or situated in the open meadow at the forest edge, our cabins at Forest of Dean offer an escape from everyday life in one of Britain’s most amazing forests.
This is more than a management role - it’s your chance to lead, inspire, and bring the magic of our Forest to life every day.
Discover the Guest Experience Manager role:
As our Guest Experience Manager, you’ll take overall ownership of guest experience standards across the entire location at every guest experience touchpoint. Leading both Front and Back of House guest experience teams, you’ll ensure every guest interaction is memorable and every operational KPI is met. As a key member of the Senior Management Team, you’ll deputise for the General Manager when required, maintaining consistently high performance and service excellence across the location.
Your Responsibilities:
✨ Guest Experience
Deliver a seamless and exceptional guest journey from arrival to departure
Engage with guests, gather feedback, and resolve issues proactively
Lead service recovery and implement improvements based on reviews
️ Food & Beverage Operations
Oversee all F&B operations, ensuring top-quality service and standards
Drive revenue through upselling, cross-selling, and cost management
Manage stock, suppliers, and outlet performance
Revenue & Commercial Performance
Support revenue targets and budgets
Identify new revenue opportunities and growth initiatives
Monitor daily performance across accommodation, F&B, and activities
Team Leadership & Development
Lead, motivate, and develop F&B and Ranger teams
Influence a positive, service-focused team culture
Manage staffing, recruitment, training, and performance
Ranger & Activities Management
Oversee Ranger-led experiences, ensuring engagement and safety
Optimise activity schedules and monitor participation
⚡ Operations & Duty Management
Act as Duty Manager when required
Handle operational challenges, guest issues, and emergencies
Maintain visible leadership and cross-department coordination
Reporting & Strategy
Analyse guest, F&B, and activity performance to drive improvements
Support strategic planning and identify new growth opportunities
Your Skills & Experience:
We’re looking for a dynamic, hands-on leader who thrives on creating extraordinary guest experiences. You’ll bring energy, enthusiasm, and a genuine passion for hospitality, inspiring your team to deliver excellence every day.
✅ Full UK driving license and access to a vehicle
✅ Experience managing teams.
✅ Strong leadership, planning, and organisational skills
✅ A genuine passion for delivering exceptional guest experiences
✅ Proven customer service management experience.
✅ Outstanding communication and relationship-building skills
✅ Strong commercial awareness and problem-solving ability
✅ IT literate - MS Office & databases
✅ Ability to work collaboratively, under pressure, and influence at all levels
Who Are Forest Holidays?
Our business has been recognised as a force for good.
Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.
What’s in it for You?
✈️ 23 days’ holiday plus bank holidays (increasing with service)
Annual bonus based on company performance
Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
Long service awards and company events
Secure your future with our company pension scheme
One full paid day to volunteer
Discounted food when working on location
❤️ Health cash plan & life assurance
Wellbeing events & activities
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
️ Hundreds of discounts on top brands across the UK
Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.
Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
If you’re ready to create unforgettable moments for every guest, and lead a team that makes memorable holidays happen, apply now.
Location: Forest of Dean (Coleford, Gloucestershire)
Salary: Up to £40,000 per annum
Working Hours: Full-time, 40 hours per week
Days of Work: Shifts vary Monday to Sunday on a rolling rota.
We have an exciting opportunity for a Guest Experience Manager to join our passionate team at Forest of Dean. Work in one of the UK’s most stunning forest locations, developing your skills while providing outstanding service to our guests. Sheltered beneath the protective canopy of ancient oak woodland or situated in the open meadow at the forest edge, our cabins at Forest of Dean offer an escape from everyday life in one of Britain’s most amazing forests.
This is more than a management role - it’s your chance to lead, inspire, and bring the magic of our Forest to life every day.
Discover the Guest Experience Manager role:
As our Guest Experience Manager, you’ll take overall ownership of guest experience standards across the entire location at every guest experience touchpoint. Leading both Front and Back of House guest experience teams, you’ll ensure every guest interaction is memorable and every operational KPI is met. As a key member of the Senior Management Team, you’ll deputise for the General Manager when required, maintaining consistently high performance and service excellence across the location.
Your Responsibilities:
✨ Guest Experience
Deliver a seamless and exceptional guest journey from arrival to departure
Engage with guests, gather feedback, and resolve issues proactively
Lead service recovery and implement improvements based on reviews
️ Food & Beverage Operations
Oversee all F&B operations, ensuring top-quality service and standards
Drive revenue through upselling, cross-selling, and cost management
Manage stock, suppliers, and outlet performance
Revenue & Commercial Performance
Support revenue targets and budgets
Identify new revenue opportunities and growth initiatives
Monitor daily performance across accommodation, F&B, and activities
Team Leadership & Development
Lead, motivate, and develop F&B and Ranger teams
Influence a positive, service-focused team culture
Manage staffing, recruitment, training, and performance
Ranger & Activities Management
Oversee Ranger-led experiences, ensuring engagement and safety
Optimise activity schedules and monitor participation
⚡ Operations & Duty Management
Act as Duty Manager when required
Handle operational challenges, guest issues, and emergencies
Maintain visible leadership and cross-department coordination
Reporting & Strategy
Analyse guest, F&B, and activity performance to drive improvements
Support strategic planning and identify new growth opportunities
Your Skills & Experience:
We’re looking for a dynamic, hands-on leader who thrives on creating extraordinary guest experiences. You’ll bring energy, enthusiasm, and a genuine passion for hospitality, inspiring your team to deliver excellence every day.
✅ Full UK driving license and access to a vehicle
✅ Experience managing teams.
✅ Strong leadership, planning, and organisational skills
✅ A genuine passion for delivering exceptional guest experiences
✅ Proven customer service management experience.
✅ Outstanding communication and relationship-building skills
✅ Strong commercial awareness and problem-solving ability
✅ IT literate - MS Office & databases
✅ Ability to work collaboratively, under pressure, and influence at all levels
Who Are Forest Holidays?
Our business has been recognised as a force for good.
Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.
What’s in it for You?
✈️ 23 days’ holiday plus bank holidays (increasing with service)
Annual bonus based on company performance
Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
Long service awards and company events
Secure your future with our company pension scheme
One full paid day to volunteer
Discounted food when working on location
❤️ Health cash plan & life assurance
Wellbeing events & activities
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
️ Hundreds of discounts on top brands across the UK
Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.
Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
If you’re ready to create unforgettable moments for every guest, and lead a team that makes memorable holidays happen, apply now.