Operational Support Manager
| Posting date: | 13 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | up to £42,051 per annum depending on experience |
| Hours: | Full time |
| Closing date: | 27 May 2026 |
| Location: | Eastleigh, Hampshire |
| Remote working: | On-site only |
| Company: | Abri |
| Job type: | Permanent |
| Job reference: |
Summary
We’re excited to be recruiting for an Operational Support Manager to join our friendly Customer Experience Team on a full-time, permanent basis.
In this role, you’ll work closely with the Operational Support Team Manager and lead a team of Operational Support Assistants. You’ll support the team in achieving targets while overseeing a fast-paced administrative work across the department.
You’ll play an important role in ensuring customers and visitors receive a positive experience when visiting our main offices, while also managing post across the group and keeping track of projects within the wider Customer Experience Team.
Strong communication and problem-solving skills are essential, as you’ll be responsible for handling complex customer and business enquiries. You’ll be confident managing competing priorities, maintaining workflow, and supporting your team to deliver a consistently high standard of service.
We’re looking for someone who is organised, proactive, and confident in leading and motivating a team. You’ll have excellent organisational skills, with the ability to prioritise workloads, meet deadlines in a fast-paced environment, use sound judgement to make decisions, and build positive working relationships across the organisation.
Full training and ongoing support will be provided to make sure you feel confident managing the variety of responsibilities within the role.
The working hours for this position are 8:30am to 5:00pm, Monday to Friday.
If you’re looking for a varied role with plenty of pace, responsibility, and opportunity to make an impact, we’d love to hear from you.
We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!
In this role, you’ll work closely with the Operational Support Team Manager and lead a team of Operational Support Assistants. You’ll support the team in achieving targets while overseeing a fast-paced administrative work across the department.
You’ll play an important role in ensuring customers and visitors receive a positive experience when visiting our main offices, while also managing post across the group and keeping track of projects within the wider Customer Experience Team.
Strong communication and problem-solving skills are essential, as you’ll be responsible for handling complex customer and business enquiries. You’ll be confident managing competing priorities, maintaining workflow, and supporting your team to deliver a consistently high standard of service.
We’re looking for someone who is organised, proactive, and confident in leading and motivating a team. You’ll have excellent organisational skills, with the ability to prioritise workloads, meet deadlines in a fast-paced environment, use sound judgement to make decisions, and build positive working relationships across the organisation.
Full training and ongoing support will be provided to make sure you feel confident managing the variety of responsibilities within the role.
The working hours for this position are 8:30am to 5:00pm, Monday to Friday.
If you’re looking for a varied role with plenty of pace, responsibility, and opportunity to make an impact, we’d love to hear from you.
We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!