Care Co-ordination Administrator

Posting date:	12 May 2026
Salary:	£12.00 to £16.00 per hour
Additional salary information:	£12.00 - £16.00 an hour
Hours:	Full time
Closing date:	15 June 2026
Location:	Reading, RG1 5AN
Company:	NHS Jobs
Job type:	Contract
Job reference:	A3584-26-0009

Summary

Job Title: Care Coordination Administrator Location:Primary Care Alliance sites - including Reading Urgent Care Centre (Royal Berkshire Hospital) and Chalfont Surgery (and Primary Care Alliance sites across the Berkshire West locality as required) Reports To:Service Manager Contract Type:Part-time 20-30 hours per week (flexible hours). Initial six month fixed term contract with potential to extend Hourly rate - £12-£16 per hour Job Purpose The Care Coordination Administrator provides high-quality administrative and coordination support across Primary Care Alliance services. The role ensures efficient communication, accurate data management, and effective patient coordination, while supporting clinicians and multidisciplinary teams. Reception and telephony duties are included to help deliver a responsive, patient-centred service. Key Responsibilities Care Coordination & Administration Support clinicians and care teams with administrative tasks. Manage patient pathways, ensuring timely follow-up and progression. Maintain accurate patient records in line with data protection standards. Coordinate appointments, referrals, and ongoing care. Monitor patient activity and escalate issues when needed. Communication & Liaison Act as a key point of contact for patients, clinicians, and partners. Liaise with internal and external services to support integrated care. Manage communications professionally across phone, email, and systems. Reception & Telephony Provide reception and telephony cover as required. Handle patient queries, bookings, and signposting. Escalate clinical concerns appropriately and deliver a compassionate service. Data & Reporting Input and maintain data across systems, ensuring accuracy and compliance. Support reporting, audits, and performance tracking. Service Support & Improvement Assist with the smooth running of services and daily operations. Identify and support improvements to processes and patient flow. Contribute to team meetings, training, and service development. Person Specification Essential Criteria Qualifications & Experience Previous experience in an administrative or coordination role, ideally within healthcare or a similar environment Experience managing multiple tasks and working in a fast-paced setting Proven experience of handling confidential information appropriately Skills & Knowledge Strong organisational and time management skills Excellent communication skills (written and verbal) Ability to prioritise workload and meet deadlines Good IT skills, including use of Microsoft Office and data systems Accurate data entry and record-keeping ability Understanding of patient confidentiality and data protection requirements Personal Attributes Ability to work independently and as part of a team Professional, compassionate, and patient-centred approach Flexible and adaptable to changing service needs Strong attention to detail Ability to remain calm under pressure Working Conditions May require shift work, including evenings, weekends, or bank holidays depending on service needs. Hybrid or on-site working depending on organisational policy. Occasional requirement to support different service areas within the Hub. Additional Information The postholder will be expected to: Comply with all organisational policies and procedures. Maintain confidentiality and uphold data protection standards. Undertake any other duties appropriate to the role as required by the line manager. Safeguarding The organisation is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. Equality & Diversity We are committed to creating an inclusive environment that values diversity and promotes equality of opportunity for all staff and patients.