PRACTICE MANAGER

Posting date:	12 May 2026
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	12 June 2026
Location:	Coventry, CV4 9PL
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A0153-26-0000

Summary

PRACTICE MANAGER JOB DESCRIPTION Reports to GP Partners Main duties and responsibilities Liaison with partners and external agencies Work closely with the partners on strategic and business development Management of staff Administration of practice finances Practice organisation Supervision of IT systems Health and Safety/Risk Management Management of Premises Lead for Information Governance Oversee submissions for QOF Oversee work required for CQC Registration/compliance Non-clinical patient welfare Plus any other delegated duties considered appropriate to the post. Specific Tasks Liaison with partners and external agencies Organise and chair practice meetings, complying with good practice in their organisation and arrangementO Represent the practice at appropriate external meetings, seminars, etc. Establish and maintain a patient participation group in conjunction with the Chair of the PPG Group Ensure excellent relationships are maintained with key external stakeholders Work closely with the partners on strategic and business development Keep abreast of all developments affecting primary care and advise the partners in relation to opportunities and implications for service provision. Submit bids for funding available to the practice, identifying equipment/services suitable for the appropriate funding. Management of Staff Provide the full range of Personnel management services; selection, supervision, training, welfare, health and safety, discipline and grievance procedures etc and delegation of workloads for all members of the practice staff. Provision of contracts, job descriptions and all necessary documentation, systems and procedures to promote good staff relations, motivation, disciplinary and grievance provisions and performance appraisal. Advise on all aspects of employment legislation attending updates as and when appropriate. Liaise closely with members of the Primary Care Health Team. Administration of practice finances Control of staff salaries forwarding overtime to the Accountant in a timely manner. Administration and reconciliation of practice income and expenditure. Preparation and maintenance of books and accounts. Control of accounts sent and invoices received. Control and recording of petty cash. Ensure submission of claims for minor surgery, flu vaccination etc. and check receipt of payments Liaise with the Accountant, Bank Manager and NHS Departments Practice Organisation Plan, co-ordinate and monitor staff activities to ensure efficient service to patients and support to doctors. Plan, co-ordinate and provide rotas, monitor effectiveness of rotas and ensure adequate cover for absence for all members of the practice team. Supervise IT systems within the practice, ensuring security of the system. Initiate and participate in new policies and procedures to aid and improve practice organisation and provision of services to patients. Provide, collect and collate statistics, prepare reports as required. Plan, control and supervise ordering of stationery supplies, equipment, medical supplies, furniture and fittings etc. Provide assistance to doctors in non-medical procedures as and when required. Produce and maintain an Asset Register of equipment, hardware and software. Supervision of IT Systems Ensure that staff are trained appropriately prior to using the clinical system. Liaise with IT or EMIS whenever problems occur and ensure that faults are resolved as a matter of urgency. Organise training when new software is installed or where update training is offered by the supplier. Health and Safety/Risk Management Ensure compliance with legislation relating to Health and Safety. Develop, institute and organise health and safety policies and procedures. Provide direct training on health and safety procedures for all members of the Practice Team ensure training available via e-learning (Blue Stream) Ensure premises and staff insurance are maintained. Undertake regular risk assessments, undertaking any actions if appropriate. Ensure all accidents or dangerous incidents are investigated, recorded, reported where necessary and any follow up actions undertaken. Management of Premises Ensure adequate cleaning, maintenance, safety, fire prevention and general security of the premises, liaising with outside departments as and when appropriate. Arrange repairs or replacement if necessary to maintain good order of premises and fixtures. Information Governance Act as the lead for information governance ensuring that all members of the Practice Team are aware of information governance and their responsibilities. Work closely with the Caldicott Guardian ensuring confidentiality and data protection requirements adhered to at all times. Undertaking regular updates with all members of the team. Oversee and undertake any incident reporting relating to information governance. Ensuring that appropriate actions undertaken. Oversee submissions for QOF/QOFQP Ensure that the relevant submissions required for QOF and QOFQP are completed by the required deadlines. Work with the partners to ensure that work for each of the pathways identified is completed/analysed appropriately. Oversee work required for CQC Registration/Compliance Work with the all members of the team in producing policies and procedures required for CQC registration. Ensure that the registration is submitted within required timescale and continue to monitor compliance. Non-clinical patient welfare Together with the partnership, plan, develop and implement systems and procedures to ensure adequate provision of services to patients. Deal with all enquiries and complaints from patients relating to non clinical matters effectively and efficiently to promote patient satisfaction. (Any clinical complaints or enquiries to be addressed with one of the partners) Initiate and participate in development of effective liaision with outside contacts ie PCT, Social Services and all other relevant committees and organisations related to the provision of patient services. Other Prepare and issue to GP Registrars appropriate information on introduction to the Practice. Together with the partnership, plan develop and implement any changes necessary to meet new demands on the practice from internal or external sources. Manage the Practice in line with the aims and objectives agreed with the partners and approved by them. SPECIAL REQUIREMENTS OF THE POST The ability to work under pressure and plan strategically whilst coping with day to day problems.