Operations Manager
| Posting date: | 11 May 2026 |
|---|---|
| Salary: | £37,000 to £44,000 per year |
| Additional salary information: | £37000 - £44000 a year |
| Hours: | Full time |
| Closing date: | 18 May 2026 |
| Location: | Milton Keynes, MK6 5NG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | U0094-26-0003 |
Summary
Business Planning: 1. To work with the Business & Patient Services Lead and other members of the Executive Team as required to ensure a co-ordinated and seamless service to patients. 2. To deal with operational issues on a day-to-day basis including resolving problems and liaising with other departments and the public. 3. Ensure that all services are co-ordinated and managed effectively in line with set policies procedures and quality standards. 4. Ensure non-clinical staff and doctors rotas are prepared and communicated and that they meet the needs of the service. 5. Ensure all performance statistics are produced accurately and in a timely manner, to include daily and monthly reporting, KPI and quartley reports as well as any ad-hoc as required through SystmOne. 6. Recommend, co-ordinate, and implement changes to improve cost efficiency and service delivery. 7. Participate and / or lead ad hoc projects as agreed with the Business & Patient Services Lead. Managing people and teams: 8. Establish a patient focussed culture within the team, that delivers high standards of service at all times. 9. Provide proactive leadership on a day-to-day basis, to non-clinical staff. 10. Ensure all non-clinical staff are appropriately trained for their roles. 11. Ensure all HR statutory and organisational policies & procedures are followed in relation to the management of staff applying best practice at all times. 12. Ensure all Human Resource procedures are followed in relation to the management of non-clinical staff. Premises and Facilities Management: 13. To maintain and monitor incoming telephone voice call recordings in accordance with data protection rules and utilise effectively for complaint management, training and staff monitoring purposes. 14. To organise and co-ordinate all building management duties including utilities, mobile phones, heating, keys, CCTV and security systems. Knowledge and Application of IT Systems: 15. Co-ordinate all IT activities, liaising with outside agencies where necessary. 16. Knowledge of SystmOne. 17. Ensure the organisation keeps up-to-date with technological issues. Health, Safety & Risk Management: 18. Ensure the company is in full compliance with all Health, Safety and Fire Regulations and that training and development is in place to meet the departmental and company standards relating to the Health and Safety Policy. 19. Ensure maintenance schedules are in place for equipment including PAT testing for electrical equipment, recommend purchase / lease of new pieces of equipment, undertake feasibility studies. 20. Ensure adequate premises security; test and review regularly. 21. Ensure all statutory, NHS and organisational policies & procedures are followed in relation to risk management applying best practice at all times. 22. Participate in operational audits and preparations for CQC visits. Human Resources: 23. A point of contact for all HR issues and / or queries. 24. Covering the HR Process for recruitment. 25. Registrar Planning. 26. Processing new starters. 27. Processing leavers. 28. Induction for all new clinical and non-clinical staff. 29. Setting up e-learning / mandatory training for all staff. 30. A point of contact for the RotaMaster Rota System Other Duties: 31. To attend where necessary internal and external meetings. 32. Processing patient referral as requested by the clinicians. 33. Website Maintenance. 34. Ensuring regular patient surveys are sent out. 35. Take part as a member of the oncall function. 36. To carry out any other reasonable duties required.