Customer Experience Apprentice
| Posting date: | 11 May 2026 |
|---|---|
| Salary: | £24,563.00 to £29,429.00 per year |
| Hours: | Full time |
| Closing date: | 25 May 2026 |
| Location: | B37 7YD |
| Company: | Platform Housing Group |
| Job type: | Contract |
| Job reference: | 0625 |
Summary
Are you an intuitive, driven individual with a passion for learning?
Join our dynamic team as a Customer Experience Apprentice and help make a real difference.
If you're looking to kick-start a rewarding career and thrive in an environment where you can make a real difference, this could be the opportunity for you!
We are currently looking for two Customer Experience Apprentices eager to kick-start their career with hands-on training and professional development in Customer Experience while also working towards a level 3 Business Administration qualification.
What will you be doing as a Customer Experience Apprentice?
You'll be stepping into a role where you'll learn first-hand how to support our Customer Experience team with administrative tasks. You'll be right there, helping to coordinate our Complaints, Compliments, and Comments Policy, making sure we handle feedback smoothly and efficiently.
You will have the chance to shadow colleagues in our Triage, Investigations, Quality Assurance and Business Partnering teams, and collaborate closely with our Customer Experience Management team to assist in the delivery of important projects.
This is your chance to contribute to initiatives that improve how we serve our customers, making a real impact on their experience with us. This apprenticeship isn't just about learning; it's about being a crucial part of our team and shaping our customer interactions for the better.
Some things we need from you:
-Good general level of education, or willing to work towards level 4 in English and Maths
-A can-do attitude towards your work, with a friendly and empathetic approach
-Ability to take responsibility for a variety of assigned tasks
-An enthusiastic, positive attitude towards learning
-Work to Group's values and behaviours, People Matter, Own It, One Team & Be Brave
-Ability to communicate effectively with a wide range of people
Although the main part of the role is working from home, you'll need to travel and work from our Worcester or Birmingham Business Park office as needed, usually twice a week.
This is a Fixed Term Contract and on successful completion of your Apprenticeship, you will be able to apply for any related job vacancies within Platform Housing Group. On gaining permanent employment, you will continue to be supported in your learning and development.
How to Apply?
If you're ready to embark on an exciting journey in Customer Experience, we'd love to hear from you! Please click apply now to complete an online application form.
For further information on the role, please contact Donna Flecknell (Customer Experience Manager) at donna.flecknell@platformhg.com
We aim to hold in-person interviews on 2nd June at our Worcester Office and 4th June at our Birmingham Business Park Office.
If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.
Who we are
Platform Housing are proud to support Apprenticeships. Covering a variety of job roles and different levels. Supporting people either at the start of their career or helping them to progress to a higher level.
Being an apprentice at Platform Housing Group allows for you to be able to work and learn while being paid as well as having exposure to other areas of the business, that you may not have had the chance to see. An apprenticeship with Platform allows you to learn so much more than just your qualification, it will teach you about the qualities and values that make up a good company and good values.
Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.
You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all
Join our dynamic team as a Customer Experience Apprentice and help make a real difference.
If you're looking to kick-start a rewarding career and thrive in an environment where you can make a real difference, this could be the opportunity for you!
We are currently looking for two Customer Experience Apprentices eager to kick-start their career with hands-on training and professional development in Customer Experience while also working towards a level 3 Business Administration qualification.
What will you be doing as a Customer Experience Apprentice?
You'll be stepping into a role where you'll learn first-hand how to support our Customer Experience team with administrative tasks. You'll be right there, helping to coordinate our Complaints, Compliments, and Comments Policy, making sure we handle feedback smoothly and efficiently.
You will have the chance to shadow colleagues in our Triage, Investigations, Quality Assurance and Business Partnering teams, and collaborate closely with our Customer Experience Management team to assist in the delivery of important projects.
This is your chance to contribute to initiatives that improve how we serve our customers, making a real impact on their experience with us. This apprenticeship isn't just about learning; it's about being a crucial part of our team and shaping our customer interactions for the better.
Some things we need from you:
-Good general level of education, or willing to work towards level 4 in English and Maths
-A can-do attitude towards your work, with a friendly and empathetic approach
-Ability to take responsibility for a variety of assigned tasks
-An enthusiastic, positive attitude towards learning
-Work to Group's values and behaviours, People Matter, Own It, One Team & Be Brave
-Ability to communicate effectively with a wide range of people
Although the main part of the role is working from home, you'll need to travel and work from our Worcester or Birmingham Business Park office as needed, usually twice a week.
This is a Fixed Term Contract and on successful completion of your Apprenticeship, you will be able to apply for any related job vacancies within Platform Housing Group. On gaining permanent employment, you will continue to be supported in your learning and development.
How to Apply?
If you're ready to embark on an exciting journey in Customer Experience, we'd love to hear from you! Please click apply now to complete an online application form.
For further information on the role, please contact Donna Flecknell (Customer Experience Manager) at donna.flecknell@platformhg.com
We aim to hold in-person interviews on 2nd June at our Worcester Office and 4th June at our Birmingham Business Park Office.
If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.
Who we are
Platform Housing are proud to support Apprenticeships. Covering a variety of job roles and different levels. Supporting people either at the start of their career or helping them to progress to a higher level.
Being an apprentice at Platform Housing Group allows for you to be able to work and learn while being paid as well as having exposure to other areas of the business, that you may not have had the chance to see. An apprenticeship with Platform allows you to learn so much more than just your qualification, it will teach you about the qualities and values that make up a good company and good values.
Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.
You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.