Housing Services Duty Manager
| Posting date: | 11 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £39,015 |
| Hours: | Full time |
| Closing date: | 10 June 2026 |
| Location: | Mansfield, NG18 1EU |
| Company: | YMCA Robin Hood Group |
| Job type: | Permanent |
| Job reference: | 876 |
Summary
Job Advert
Are you passionate about supporting individuals affected by homelessness with the compassionate and safe environment they need to
fulfil their potential?
Do you have experience of managing people and ensuring they perform at their best? If so, we want you!
About the Role:
YMCA Robin Hood Group is seeking a Housing Services Duty Manager, to lead a team of Housing Duty Managers and Housing Duty Workers
across our Ashfield and Mansfield accommodation buildings.
Running this team provides the fundamental operations for these buildings overseeing building management, security and the first
interaction point to our residents.
We are looking for someone who is proactive, approachable and willing to have a hands-on approach to ensure the safety and
wellbeing of staff and residents within our accommodation.
Your role will also ensure compliance with Regulated Social Housing, Ofsted, and Quality Assurance Framework standards, meaning we
provide excellent accommodation and support to our residents.
Key Responsibilities:
* Manage and support a team of Housing Duty Managers and Housing Duty Workers to ensure effective service delivery
* Conduct regular health and safety inspections and maintain safety compliance across all sites
* Ensure fire safety and appropriate auditing to ensure high quality and accurate recording of information, which includes
accurate incident report writing and handovers
* Provide excellent customer service through front of house and reception management
* Lead the management of rent collection procedures and assist with arrears cases
* Respond to emergencies and incidents, providing appropriate support and liaising with emergency services
* Recruit, induct, train and manage your team on a day to day basis, prioritising supervision for reflective practice
This is the perfect role for anyone who enjoys variety, loves being busy and thrives off never being able to predict exactly what
will happen that day!
You will need a UK driving license as you will have access to a pool car. You will be responsible for responding, managing,
providing advice and guidance for incidents across our main accommodation sites as well as transitional homes. You can expect to
travel between these two locations frequently.
About You
You will have experience in housing management or a related field
Be able to demonstrate leadership capabilities and experience managing teams
Your excellent communication skills will ensure an ability to build relationships with residents and stakeholders
Have a strong understanding of health and safety regulations and compliance requirements
A genuine commitment to supporting vulnerable populations and improving their lives
Ability to handle emergencies and sensitive situations with professionalism and care
What We Value
We’re driven by our core values and we look for these in every member of our team:
* We Seek Out – We’re always looking for ways to do better.
* We Welcome – We include, respect, and support everyone.
* We Inspire – We believe in every person’s potential.
* We Speak Out – We advocate for what’s right.
* We Serve Others – We act with compassion and purpose.
These values are more than just words—they shape how we work, lead, and serve.
Our North Star – What Guides Us
Everything we do is inspired by our ambition that every child and young person we support:
* Builds the relationships that help them discover who they are
* Develops the skills and confidence to shape their own life
* Learns how to connect with and contribute to the world around them
Your leadership will play a vital role in achieving this mission.
Our Benefits
We value your commitment and relentless dedication and have crafted a package of health & well-being benefits. Here’s some of
what you can expect:
* Funded training, qualifications & career progression across YMCA services
* Quarterly Campfires – celebrating our impact across the organisation
* Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
* Minimum of 27 days annual leave (plus bank holidays), increasing to 32 days with 5 years’ service
* Discounted YMCA childcare & holiday clubs
* £500 refer-a-friend bonus
* Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross
Diversity & Safer Recruitment
YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff
can thrive.
Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share
your needs with us so we can support you with your requirements.
We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All
applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to
safeguarding.
Please note, you must be over 18 to apply for this role. This post is subject to a satisfactory enhanced DBS check (paid for by
YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we
be able to appoint to the role.
INDHP
Are you passionate about supporting individuals affected by homelessness with the compassionate and safe environment they need to
fulfil their potential?
Do you have experience of managing people and ensuring they perform at their best? If so, we want you!
About the Role:
YMCA Robin Hood Group is seeking a Housing Services Duty Manager, to lead a team of Housing Duty Managers and Housing Duty Workers
across our Ashfield and Mansfield accommodation buildings.
Running this team provides the fundamental operations for these buildings overseeing building management, security and the first
interaction point to our residents.
We are looking for someone who is proactive, approachable and willing to have a hands-on approach to ensure the safety and
wellbeing of staff and residents within our accommodation.
Your role will also ensure compliance with Regulated Social Housing, Ofsted, and Quality Assurance Framework standards, meaning we
provide excellent accommodation and support to our residents.
Key Responsibilities:
* Manage and support a team of Housing Duty Managers and Housing Duty Workers to ensure effective service delivery
* Conduct regular health and safety inspections and maintain safety compliance across all sites
* Ensure fire safety and appropriate auditing to ensure high quality and accurate recording of information, which includes
accurate incident report writing and handovers
* Provide excellent customer service through front of house and reception management
* Lead the management of rent collection procedures and assist with arrears cases
* Respond to emergencies and incidents, providing appropriate support and liaising with emergency services
* Recruit, induct, train and manage your team on a day to day basis, prioritising supervision for reflective practice
This is the perfect role for anyone who enjoys variety, loves being busy and thrives off never being able to predict exactly what
will happen that day!
You will need a UK driving license as you will have access to a pool car. You will be responsible for responding, managing,
providing advice and guidance for incidents across our main accommodation sites as well as transitional homes. You can expect to
travel between these two locations frequently.
About You
You will have experience in housing management or a related field
Be able to demonstrate leadership capabilities and experience managing teams
Your excellent communication skills will ensure an ability to build relationships with residents and stakeholders
Have a strong understanding of health and safety regulations and compliance requirements
A genuine commitment to supporting vulnerable populations and improving their lives
Ability to handle emergencies and sensitive situations with professionalism and care
What We Value
We’re driven by our core values and we look for these in every member of our team:
* We Seek Out – We’re always looking for ways to do better.
* We Welcome – We include, respect, and support everyone.
* We Inspire – We believe in every person’s potential.
* We Speak Out – We advocate for what’s right.
* We Serve Others – We act with compassion and purpose.
These values are more than just words—they shape how we work, lead, and serve.
Our North Star – What Guides Us
Everything we do is inspired by our ambition that every child and young person we support:
* Builds the relationships that help them discover who they are
* Develops the skills and confidence to shape their own life
* Learns how to connect with and contribute to the world around them
Your leadership will play a vital role in achieving this mission.
Our Benefits
We value your commitment and relentless dedication and have crafted a package of health & well-being benefits. Here’s some of
what you can expect:
* Funded training, qualifications & career progression across YMCA services
* Quarterly Campfires – celebrating our impact across the organisation
* Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
* Minimum of 27 days annual leave (plus bank holidays), increasing to 32 days with 5 years’ service
* Discounted YMCA childcare & holiday clubs
* £500 refer-a-friend bonus
* Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross
Diversity & Safer Recruitment
YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff
can thrive.
Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share
your needs with us so we can support you with your requirements.
We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All
applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to
safeguarding.
Please note, you must be over 18 to apply for this role. This post is subject to a satisfactory enhanced DBS check (paid for by
YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we
be able to appoint to the role.
INDHP
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.